Customer-Centric Service Advisor | Car Care & Solutions

Arnold Clark Group; Northwich; Remote; GBP 23,000 - 29,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access (Simplyhealth)

Pension scheme

Maternity/Paternity packages

Training & progression

Job summary

Arnold Clark Group in Northwich is seeking a Service Advisor to enhance the service and vehicle repair experience for customers at our Vauxhall/KIA branch. The role requires a warm, articulate communicator who can provide star treatment in busy environments.

This customer-facing position suits someone with prior service experience who enjoys exceeding expectations, resolving issues, and building positive outcomes for customers and the business.

Qualifications

• Experience in customer service role.
• Able to explain information clearly to customers.
• Proficient with IT systems and databases.
• Willingness to follow defined processes and guidelines.
• Hold a full UK driving licence.

Responsibilities

• Handle all customer requirements for service and vehicle repairs professionally.
• Liaise with workshop and bodyshop to progress work through the system.
• Manage computer-based jobs, purchasing and invoicing processes.
• Inform customers of faults or repairs and provide clear solutions.
• Support upset customers with empathy and resolutions.
• Maintain accurate customer and vehicle service records.
• Upsell appropriate Aftersales products and services when suitable.
• Keep customer database up to date at all times.

Skills

Customer service

Computer literacy

Multi-tasking

Communication skills

Organisational skills

Full UK driving licence

Job description

Arnold Clark Group in Northwich is seeking a Service Advisor to enhance the service and vehicle repair experience for customers at our Vauxhall/KIA branch. The role requires a warm, articulate communicator who can provide star treatment in busy environments.

This customer-facing position suits someone with prior service experience who enjoys exceeding expectations, resolving issues, and building positive outcomes for customers and the business.