Service Advisor: Elevate Vehicle Care & Customer Experience

Arnold Clark Group; Stoke-on-Trent; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

33 days' holiday allowance with room

Generous retail discounts

Private healthcare

Simplyhealth - GP 24/7 and claim money

Pension scheme

Maternity and paternity packages

Training and progression

And much more…

Zusammenfassung

Arnold Clark Group in Stoke-on-Trent is seeking a Service Advisor to deliver a superb customer experience for service and vehicle repairs. The role suits someone who communicates well and keeps calm in a busy environment.

You will work with the workshop to progress jobs, update records, and upsell where appropriate, ensuring accurate quoting and friendly customer service throughout the process.

Qualifikationen

• Experience in a customer service role.
• Ability to multi-task in a busy environment.
• Strong communication and IT literacy.
• Full UK driving licence.

Aufgaben

• Handle customer requirements for service and vehicle repairs efficiently and professionally.
• Liaise with workshop and bodyshop to progress work through the system.
• Manage computer-based jobs, purchasing and invoice processes, safeguarding customer and company interests.
• Inform customers of faults or repairs and provide clear, accurate solutions.
• Maintain accurate customer records and up-to-date service histories.

Kenntnisse

Customer service

IT literacy

Multi-tasking

Communication

Organisation

UK driving licence

Tools

IT systems

Jobbeschreibung

Arnold Clark Group in Stoke-on-Trent is seeking a Service Advisor to deliver a superb customer experience for service and vehicle repairs. The role suits someone who communicates well and keeps calm in a busy environment.

You will work with the workshop to progress jobs, update records, and upsell where appropriate, ensuring accurate quoting and friendly customer service throughout the process.