Service Advisor: Stellar Customer Care + 33 Days Holiday

Arnold Clark Group; Shiremoor; À distance; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

33 days holiday

Private healthcare

Retail discounts

GP access via Simplyhealth

Pension scheme

Maternity and paternity packages

Training and progression

Résumé du poste

Arnold Clark Group is seeking a Service Advisor at our Shiremoor branch to deliver a first-rate service experience for customers. You will liaise with workshop teams, manage bookings, and document service histories while maintaining high standards of customer care.

The role suits someone with strong communication, IT skills, and the ability to multitask in a busy environment. A full UK driving licence and dedication to customer satisfaction are essential.

Qualifications

• Experience in customer service and ability to exceed customer expectations.
• Proficient computer literacy and IT systems knowledge.
• Ability to multi-task in a busy environment.
• Strong communication and influencing skills.
• Strong organisational skills for scheduling work.
• Able to prioritise workload.
• Comfortable following defined processes and guidelines.
• Good administration skills to capture customer details.
• Full UK driving licence.

Responsabilités

• Handle all customer requirements for service and vehicle repairs efficiently and professionally.
• Liaise with workshop and bodyshop to progress work through the system.
• Manage computer-based jobs, purchasing and invoice processes safeguarding customer and company interests.
• Inform customers of faults or repairs and provide clear, accurate solutions.
• Treat dissatisfied customers with empathy and resolve issues where possible.
• Maintain accurate customer records including vehicle details and service histories.
• Upsell aftersales products and services where appropriate.

Connaissances

Customer service

IT literacy

Multi-tasking

Communication

Organisational skills

Prioritisation

Process adherence

Driving licence

Issue resolution

Description du poste

Arnold Clark Group is seeking a Service Advisor at our Shiremoor branch to deliver a first-rate service experience for customers. You will liaise with workshop teams, manage bookings, and document service histories while maintaining high standards of customer care.

The role suits someone with strong communication, IT skills, and the ability to multitask in a busy environment. A full UK driving licence and dedication to customer satisfaction are essential.