Service Development Lead - Tenancy Services

Adecco; England; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A local authority in England seeks a Service Development Lead for Tenancy Services to lead service improvements while ensuring compliance with housing regulations. This role requires proven service development experience, strong project management, and stakeholder engagement skills. The position allows for hybrid working and is an initial 3-month contract with a pay rate of £500 daily.

Qualifications

• Proven experience in service development or transformation within social housing or local government.
• Strong understanding of housing regulation, consumer standards, and resident engagement.
• Excellent project management and stakeholder engagement skills.

Responsibilities

• Lead the development and implementation of service improvement plans.
• Co-produce policies, procedures, and service models with staff.
• Draft business cases, project plans, and reports for governance boards.

Skills

Service development or transformation experience

Understanding of housing regulation

Project management skills

Stakeholder engagement skills

Experience in social housing

Job description

Client: Local Authority in Newham

Job Title: Service Development Lead - Tenancy Services

Pay Rate: £500 DAILY UMBRELLA

Hours: 36 Hours a week (Mon-Fri) 9AM-5PM

Duration: Initial 3 month contract

Location: HYBRID WORKING-2 Days a week office based from Bridge Road, Stratford

Description

Organisational Context

The role sits within the Housing & Tenancy Services Directorate at the London Borough of Newham. The service is undergoing a post-regulatory improvement programme, with a focus on embedding strategic leadership, regulatory assurance, and resident-focused service delivery. The role supports transformation across multiple housing functions including tenancy management, focussing on identifying vulnerabilities and knowing our tenants.

Key Responsibilities

• Lead the development and implementation of service improvement plans aligned with regulatory standards (e.g. Social Housing Regulation Act, Consumer Standards).
• Co‑produce policies, procedures, and service models with staff.
• Coordinate cross‑functional working groups to deliver priority improvement projects.
• Contribute to and implement performance frameworks and service standards.
• Draft business cases, project plans, and reports for senior leadership and governance boards.
• Provide subject matter expertise on vulnerabilities, regulatory compliance, and service design from a housing services perspective.

Essential Skills & Experience

• Proven experience in service development or transformation within social housing or local government.
• Strong understanding of housing regulation, consumer standards, and resident engagement.
• Excellent project management and stakeholder engagement skills.
• Ability to translate strategic objectives into operational delivery.
• Skilled in drafting high-quality reports, policies, and procedures.
• Comfortable working at pace in a complex, high‑profile environment.
• Social Housing experience.
• Understanding and knowledge of pre‑post RSH work.
• Project management.

Desirable Attributes

• Experience working in a pre or post‑regulatory or improvement context.
• Familiarity with co‑production and resident involvement methodologies.
• Confident communicator, able to influence at senior levels.
• Pragmatic, outcomes‑focused, and highly organised.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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