Service Desk & Scheduling Coordinator

HP4 Recruitment Ltd; Watford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days' annual leave

Company pension scheme

Full-time, permanent opportunity

Monday to Friday working pattern

Job summary

HP4 Recruitment Ltd is seeking a proactive Service Desk Coordinator in Watford to join our service team. The role focuses on coordinating planned and reactive maintenance, managing customer requests and ensuring engineers and subcontractors are scheduled efficiently.

You will liaise with internal teams, maintain SLAs and deliver outstanding customer service while keeping jobs on track and within deadlines. This is a full-time, permanent opportunity with a Monday–Friday pattern.

Qualifications

• Experience in customer service, administration, service coordination or scheduling.
• Experience using CRM and job management systems such as Simpro, CASH, Mentor, Planon or similar.
• Familiarity with engineer scheduling, subcontractor coordination, invoicing, quotations and purchase orders.

Responsibilities

• Act as the first point of contact for customers, engineers, subcontractors and third-party service providers by telephone and email.
• Deliver a professional, responsive and consistent customer service experience.
• Keep clients informed of job progress, engineer attendance and completion updates.
• Work closely with internal departments to ensure customer requirements are met.
• Handle customer queries and elevate complaints or service issues where appropriate.

Skills

Customer service

Administration

Service coordination

Scheduling

Tools

Simpro

CASH

Mentor

Planon

Job description

HP4 Recruitment Ltd is seeking a proactive Service Desk Coordinator in Watford to join our service team. The role focuses on coordinating planned and reactive maintenance, managing customer requests and ensuring engineers and subcontractors are scheduled efficiently.

You will liaise with internal teams, maintain SLAs and deliver outstanding customer service while keeping jobs on track and within deadlines. This is a full-time, permanent opportunity with a Monday–Friday pattern.