Service Coordinator (Field Operarions)

Think Specialist Recruitment; Hemel Hempstead; Hybrid; GBP 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Temp to perm opportunity

Training and development

Zusammenfassung

Think Specialist Recruitment is recruiting for a Service Coordinator (Field Operations) in Hemel Hempstead. The role is hybrid, Temp to Perm, offering £28,000 per annum and a structured training program.

You will coordinate field engineers UK-wide, manage service requests, schedule work, and maintain records while delivering high-quality customer service in a fast-paced environment.

Qualifikationen

• Previous experience in a Service Coordinator, Scheduling, Helpdesk, Customer Service or Operations role.
• Experience using ticketing or job management systems.
• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and work to deadlines.
• Good Microsoft Office skills.
• Proactive approach and willingness to learn.

Aufgaben

• Coordinating field engineers across the UK
• Raising, updating and prioritising service tickets
• Scheduling work and allocating jobs to engineers
• Liaising with third-party contractors and service providers
• Monitoring service requests and achieving SLA targets
• Producing and updating daily operational reports
• Responding to enquiries from internal departments
• Maintaining records and system documentation
• Supporting operational planning and service improvements
• Providing administrative support to the wider operations team

Tools

Ticketing systems

Jobbeschreibung

Service Coordinator (Field Operations)

Location: Hemel Hempstead

Salary: £28,000 per annum

Hours: 8:30am - 5:30pm, Monday to Friday

Working Pattern: Hybrid

Contract: Temp to Perm

About the Company

We are recruiting on behalf of a well-established and rapidly growing business that operates a nationwide network of technical equipment and services.

The Role

Working as part of a busy operations team, you will be responsible for coordinating field engineers, managing service requests and ensuring work is completed within agreed service levels.

You’ll work closely with engineers, contractors and internal departments to ensure issues are resolved efficiently, whilst keeping accurate records and providing regular updates throughout the process.

Key Responsibilities

• Coordinating field engineers across the UK
• Raising, updating and prioritising service tickets
• Scheduling work and allocating jobs to the appropriate engineers
• Liaising with third-party contractors and service providers
• Monitoring service requests and ensuring SLA targets are achievedProducing and updating daily operational reports
• Responding to enquiries from internal departments
• Maintaining accurate records and system documentation
• Supporting operational planning and service improvements
• Providing administrative support to the wider operations team

About You

We're looking for someone who enjoys working in a busy, fast-paced environment and has excellent organisational and communication skills.

Ideally, you'll have:

• Previous experience in a Service Coordinator, Scheduling, Helpdesk, Customer Service or Operations role
• Experience using ticketing or job management systems
• Excellent customer service and communication skills
• Strong organisational skills and attention to detail
• The ability to manage multiple priorities and work to deadlines
• Good Microsoft Office skills
• A proactive approach and willingness to learn

Experience coordinating field engineers, maintenance teams or technical services would be advantageous but is not essential.

What’s on Offer?

• £28,000 per annum
• Temp-to-perm opportunity
• Hybrid working
• Excellent training and ongoing development
• Supportive team environment
• Long-term career progression
• Stable and growing business
• Varied and fast-paced role where no two days are the same

If you're a highly organised individual who enjoys coordinating people, solving problems and working as part of a busy operations team, we'd love to hear from you.