Service Coordinator (Field Operarions)

Confidential; Hemel Hempstead; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Temp to perm

Training and development

Supportive team

Long-term career progression

Stable and growing business

Varied role

Job summary

Confidential is seeking a proactive Service Coordinator to join our busy Field Operations team in Hemel Hempstead. You will coordinate field engineers, manage service requests and ensure work meets SLAs.

This hybrid, temp-to-perm role offers structured training, a supportive environment and opportunities to progress as the business grows.

Qualifications

• Experience coordinating field engineers or similar teams.
• Experience using ticketing or job management systems.
• Excellent communication and organisational skills.

Responsibilities

• Coordinate field engineers across the UK.
• Raise, update and prioritise service tickets.
• Schedule work and allocate jobs to engineers.
• Liaise with third-party contractors and service providers.
• Monitor service requests and SLA targets.
• Produce and update daily operational reports.
• Respond to enquiries from internal departments.
• Maintain accurate records and system documentation.
• Support operational planning and service improvements.
• Provide administrative support to the wider operations team.

Skills

Field coordination

Customer service

Scheduling

MS Office

Ticketing systems

Job description

Service Coordinator (Field Operations)

Location: Hemel Hempstead
Salary: 28,000 per annum
Hours: 8:30am - 5:30pm, Monday to Friday
Working Pattern: Hybrid
Contract: Temp to Perm

About the Company

We are recruiting on behalf of a well-established and rapidly growing business that operates a nationwide network of technical equipment and services.

Due to continued growth, they are looking for a proactive and organised Service Coordinator to join their busy operations team.

This is a fantastic opportunity for someone who enjoys problem solving, coordinating engineers, working in a fast-paced environment and providing excellent customer service. The role is offered on a temp-to-perm basis, providing the opportunity to secure a permanent position within a growing and supportive business.

The Role

Working as part of a busy operations team, you will be responsible for coordinating field engineers, managing service requests and ensuring work is completed within agreed service levels.

You’ll work closely with engineers, contractors and internal departments to ensure issues are resolved efficiently, whilst keeping accurate records and providing regular updates throughout the process.

Key Responsibilities

• Coordinating field engineers across the UK
• Raising, updating and prioritising service tickets
• Scheduling work and allocating jobs to the appropriate engineers
• Liaising with third-party contractors and service providers
• Monitoring service requests and ensuring SLA targets were achieved
• Producing and updating daily operational reports
• Responding to enquiries from internal departments
• Maintaining accurate records and system documentation
• Supporting operational planning and service improvements
• Providing administrative support to the wider operations team

About You

We’re looking for someone who enjoys working in a busy, fast-paced environment and has excellent organisational and communication skills.

Ideally, you’ll have:

• Previous experience in a Service Coordinator, Scheduling, Helpdesk, Customer Service or Operations role
• Experience using ticketing or job management systems
• Excellent customer service and communication skills
• Strong organisational skills and attention to detail
• The ability to manage multiple priorities and work to deadlines
• Good Microsoft Office skills
• A proactive approach and willingness to learn

Experience coordinating field engineers, maintenance teams or technical services would be advantageous but is not essential.

What’s on Offer?

• 28,000 per annum
• Temp-to-perm opportunity
• Hybrid working
• Excellent training and ongoing development
• Supportive team environment
• Long-term career progression
• Stable and growing business
• Varied and fast-paced role where no two days are the same