Service Desk Manager - Lead High-Impact IT Support (SC)

Corriculo Recruitment; Steeton; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading managed service provider in the UK is seeking an experienced Service Desk Manager to helm a technical team delivering high-quality IT support services. The role involves overseeing incident management, enforcing service standards, and driving process improvements within a 24/7 environment. Candidates must have strong leadership experience, technical expertise in IT systems, and eligibility for Security Clearance.

Qualifications

• Strong experience in leading an IT support team to deliver exceptional service.
• Proficient in Microsoft 365, Azure, infrastructure, and networking.
• Familiarity with service improvement practices is beneficial.

Responsibilities

• Lead a skilled technical team for critical IT support.
• Oversee incident management and service delivery.
• Drive process improvement in a 24/7 support environment.

Skills

Leadership of customer-facing IT support team

Technical knowledge of Microsoft 365

Knowledge of Azure and cloud environments

Understanding of ITIL or ISO27001

Experience with ConnectWise

Eligibility for SC Clearance

Valid UK driving licence

Job description

A leading managed service provider in the UK is seeking an experienced Service Desk Manager to helm a technical team delivering high-quality IT support services. The role involves overseeing incident management, enforcing service standards, and driving process improvements within a 24/7 environment. Candidates must have strong leadership experience, technical expertise in IT systems, and eligibility for Security Clearance.