London IT Helpdesk Coordinator — Drive a Smooth Service Desk

Front FM Recruitment; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic IT support firm in London is seeking a proactive IT Service Desk Coordinator to ensure efficient handling of support requests. The ideal candidate thrives in a fast-paced environment, possesses strong organisational and communication skills, and has prior experience in a helpdesk or service desk role. This full-time position offers competitive salary and growth opportunities within the company.

Qualifications

• Previous experience in a helpdesk, service desk, or administration role.
• Confident communicator with strong organisational skills.
• Able to juggle multiple tasks and prioritise effectively under pressure.

Responsibilities

• Act as the first point of contact for all incoming support queries.
• Log and monitor helpdesk requests using the internal ticketing system.
• Liaise with internal teams and service providers to follow up on outstanding jobs.

Skills

Organisational skills

Communication skills

CRM systems

Multi-tasking

Job description

A dynamic IT support firm in London is seeking a proactive IT Service Desk Coordinator to ensure efficient handling of support requests. The ideal candidate thrives in a fast-paced environment, possesses strong organisational and communication skills, and has prior experience in a helpdesk or service desk role. This full-time position offers competitive salary and growth opportunities within the company.