SaaS Service Desk Engineer – SQL & Windows

JotForm Inc; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Gym membership

Private healthcare

Company pension

20 days annual leave plus bank holidays

Job summary

A UK based SaaS firm is seeking a knowledgeable Service Desk Engineer to enhance their customer support team. The role involves troubleshooting issues using the Prohire platform while fostering technical skills in software support and SQL. The ideal candidate will thrive in a customer-facing environment, manage support tickets effectively, and contribute to operational efficiency. A competitive salary and comprehensive benefits package, including a hybrid working model, are offered.

Qualifications

• Strong customer service and telephone support skills are essential.
• Candidates should have basic SQL knowledge and a desire for advanced capability.
• Experience within an ITIL-aligned Service Desk is required.

Responsibilities

• Build knowledge of the Prohire software suite for customer support.
• Provide high-quality technical support via phone, email, and remote.
• Log, prioritise, and manage support tickets through Halo ITSM.

Skills

Customer service skills

Telephone support

SQL knowledge

Problem-solving skills

Windows environment support

ITIL practices

Education

ITIL v4 certification

2-3 years in a Service Desk

Tools

Halo ITSM

Windows (Hyper-V)

Job description

A UK based SaaS firm is seeking a knowledgeable Service Desk Engineer to enhance their customer support team. The role involves troubleshooting issues using the Prohire platform while fostering technical skills in software support and SQL. The ideal candidate will thrive in a customer-facing environment, manage support tickets effectively, and contribute to operational efficiency. A competitive salary and comprehensive benefits package, including a hybrid working model, are offered.