Dynamic Product Service Desk Specialist

CLEO Systems; Ashford; On-site; GBP 21,600 - 26,400; Full time

Benefits offered by this job

Company Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

Free membership to reward and discount platform

Job summary

A technology company in Ashford, England, is looking for a Service Desk Assistant. This role involves managing tickets for the product portfolio, proactive monitoring of systems, and responding to customer inquiries. Ideal candidates will demonstrate strong communication skills and an energetic attitude. The position offers a full-time role with a salary of £24,000 and various benefits, including a Company Pension Scheme and learning opportunities.

Qualifications

• Strong communication skills.
• Energetic can-do attitude.
• Ability to work effectively in a team.

Responsibilities

• Assist in managing tickets across the CLEO Product Portfolio.
• Carry out proactive monitoring of systems.
• Respond to customer tickets and calls within the contracted SLA.

Job description

A technology company in Ashford, England, is looking for a Service Desk Assistant. This role involves managing tickets for the product portfolio, proactive monitoring of systems, and responding to customer inquiries. Ideal candidates will demonstrate strong communication skills and an energetic attitude. The position offers a full-time role with a salary of £24,000 and various benefits, including a Company Pension Scheme and learning opportunities.