Service Desk Engineer - 1st to 3rd Line Support

Focus IT Recruitment; Hounslow; On-site; GBP 30,000 - 45,000; Full time

Job summary

An established IT Managed Services Provider in England is seeking a Service Desk Engineer. In this dynamic team, you will expand your technical skills while providing 1st, 2nd, and 3rd line support. Your responsibilities include managing support incidents, timely resolution of calls, and maintaining customer communication. Ideal candidates will have over 5 years of experience with Windows, Networking, and various certifications. Join a collaborative environment that values your growth!

Qualifications

• 5+ years of commercial experience in support engineering.
• Excellent knowledge of Windows, Networking, and some Mac exposure.
• Strong knowledge of Windows Server Maintenance, upgrades, and installations.

Responsibilities

• Handle incoming technical support incidents and requests.
• Manage personal call queue, ensuring timely resolution.
• Provide updates and maintain ongoing customer communication.
• Resolve calls from simple password resets to complex server queries.

Skills

Windows

Networking

Mac OSX

Server 2003/2008/2012

Exchange 2007/2010

Active Directory

Networking Protocols

Education

CompTIA

MCP

MCA

MTA

MCSA

MCSE

CCENT

CCT

CCNA

CCNP

Job description

An established IT Managed Services Provider in England is seeking a Service Desk Engineer. In this dynamic team, you will expand your technical skills while providing 1st, 2nd, and 3rd line support. Your responsibilities include managing support incidents, timely resolution of calls, and maintaining customer communication. Ideal candidates will have over 5 years of experience with Windows, Networking, and various certifications. Join a collaborative environment that values your growth!