Service Desk Specialist – Proactive IT Support & SLAs

Methods; Leeds; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

LinkedIn Learning access

Wellness programme

Breakfast Tuesdays

Pizza on last Thursday of each month

Pension salary-exchange

Life Assurance 4x base salary

Private Medical Insurance

Travel Insurance

25 days annual leave

Job summary

Methods Business and Digital Technology Limited is seeking a Service Desk Analyst to deliver high‑quality support across multiple channels, owning and resolving incidents throughout the lifecycle. You will communicate effectively with customers, coordinate with technical teams, and maintain accurate records while monitoring SLAs.

The role requires strong analytical skills, clear technical communication, and flexibility to work outside standard hours.

Qualifications

• Strong analytical and problem-solving skills to identify root causes in complex scenarios.
• Excellent communication skills across multiple channels.
• Ability to convey technical information to non-technical audiences.
• Willingness to work weekends and out-of-hours when required (extra pay).

Responsibilities

• Provide high-quality support to internal and external customers, owning problems.
• Answer support queries via multiple channels promptly.
• Escalate issues to ensure progression.
• Attend weekly meetings with customer technical staff.
• Visit customer sites when required.
• Contribute to knowledge bases with articles.
• Carry out server patching and maintain environment records.

Skills

Analytical thinking

Problem solving

Excellent communication

Technical communication

Self-motivated

Team player

Flexible

Customer service

Tools

Office 365

SharePoint

Azure

Job description

Methods Business and Digital Technology Limited is seeking a Service Desk Analyst to deliver high‑quality support across multiple channels, owning and resolving incidents throughout the lifecycle. You will communicate effectively with customers, coordinate with technical teams, and maintain accurate records while monitoring SLAs.

The role requires strong analytical skills, clear technical communication, and flexibility to work outside standard hours.