Service Desk Engineer

Xact Placements Limited; Maidenhead; On-site; GBP 28,000; Full time

Job summary

A Managed Service Provider based in Maidenhead is seeking a Service Desk Engineer to provide essential IT support. The role includes 1st and 2nd line troubleshooting, project involvement, and excellent client interaction. Candidates should possess 2+ years of IT support experience and strong communication skills.

Qualifications

• 2+ years' experience in IT support, ideally within an MSP environment.
• Full driving license required for site visits.
• Strong customer service and communication skills.

Responsibilities

• Provide 1st & 2nd line IT support via phone, email, and remote tools.
• Assist in the delivery of IT projects, both remotely and onsite.
• Diagnose and troubleshoot issues with Windows and Microsoft 365.

Skills

Customer Service

Communication

Troubleshooting

Prioritization

Tools

Active Directory

Windows Server

Microsoft 365

Intune

Job description

Job Title: Service Desk Engineer Location: Maidenhead Salary: £28,000 per annum Type: Full-time | Permanent

We’re hiring on behalf of an expanding Managed Service Provider (MSP) based in Maidenhead that is looking for a Service Desk Engineer to join their dynamic team.

Key Responsibilities:

• Provide 1st & 2nd line IT support via phone, email, and remote tools
• Assist in the delivery of IT projects, both remotely and onsite
• Diagnose and troubleshoot issues with Windows, Microsoft 365, and networking
• Manage system builds, deployments, and routine maintenance
• Deliver excellent client service by understanding needs and resolving issues promptly

About You:

• 2+ years' experience in IT support, ideally within an MSP environment
• Full driving licence (site visits required)
• Strong customer service and communication skills
• Able to prioritise workloads and solve technical problems independently
• Working knowledge of:
  • Active Directory, Windows Server (2012+), Windows 10+
  • Microsoft 365 and Office administration
  • Intune and Entra (formerly Azure AD)
  • Networking: DNS, DHCP, routers, switches, email configuration
  • System builds, deployments, and maintenance best practices