Service Desk Engineer

YourCode; Halifax, Leeds; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A Managed Service Provider is seeking a skilled Service Desk Engineer to deliver exceptional IT support. You will provide 1st to 3rd line support to clients and colleagues, troubleshoot various issues related to Microsoft products, and ensure a high standard of customer service. The role offers opportunities for career growth within a collaborative team. This position is hybrid, requiring two days in the office after induction, with a salary range of £25,000 to £30,000 plus benefits.

Benefits

Career growth opportunities

Training support

Collaborative environment

Qualifications

• Experience with Microsoft products (Office 365, Windows OS, Active Directory).
• Strong troubleshooting skills in an IT support environment.
• Excellent communication and customer service abilities.

Responsibilities

• Providing 1st, 2nd & 3rd line IT support.
• Troubleshooting hardware, software, and network issues.
• Managing Microsoft 365 and Windows environments.

Skills

Microsoft products and packages

Troubleshooting and problem-solving skills

Excellent communication

Customer service abilities

Networking knowledge

Job description

Service Desk Engineer

Location: Leeds / Halifax branches
Salary: £25,000 - £30,000 + Benefits
Job Type: Full‑Time Hybrid working – 2 days in office after induction

Are you a tech‑savvy problem solver with a passion for IT support? Our client, a Managed Service Provider is looking for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast‑paced support environment, we want to hear from you.

What You’ll Be Doing:

• Providing 1st, 2nd & 3rd line IT support to internal users and external clients.
• Troubleshooting and resolving hardware, software, and network issues.
• Managing Microsoft 365, Active Directory, and Windows environments.
• Logging, prioritising, and escalating tickets as needed.
• Ensuring excellent customer service and technical support.

What We’re Looking For:

• Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory).
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service abilities.
• Experience in an IT support/helpdesk/service desk environment.
• Knowledge of networking, remote desktop support, and IT security is a plus!

Why Join our client?

• 🚀 Career growth opportunities & training support.
• 💡 Work in a collaborative and friendly team environment.
• 🏡 Hybrid working options available.