Service Desk Coordinator

Attega Group Ltd; Dartford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Pension scheme

Healthcare scheme

Employee perks platform

Regular social events

Training and development

Job summary

Attega Group Ltd is seeking a Service Desk Coordinator to join the Crayford-based team. You will be the first point of contact for clients, coordinate engineers, and maintain KPI trackers.

The role requires experience in a Service Desk/Helpdesk, strong organisation and communication skills, and the ability to work in a fast-paced office environment. Generous benefits accompany the position.

Qualifications

• Experience in a Service Desk, Helpdesk or Coordinator role.
• Thrives in a fast-paced, high-pressure environment.
• Strong organisational skills with attention to detail.
• Proficient with Microsoft Office and CRM systems.
• Excellent written and verbal communication; friendly telephone manner.
• Ability to work independently and as part of a team.

Responsibilities

• Acting as the first point of contact for client enquiries via phone and email.
• Scheduling and prioritising work for engineers, including managing callouts and rotas.
• Providing updates to clients via CRM systems, portals, email, and phone.
• Processing engineer and subcontractor paperwork and maintaining KPI trackers.
• Raising purchase orders and processing invoices.
• Producing quotations following engineering visits.
• Running reports, analysing data, and supporting management with insights.
• Preparing and presenting monthly reports.
• Investigating and resolving customer issues efficiently.

Skills

Service Desk

Helpdesk

Coordination

Organisational skills

Communication

Telephone manner

Teamwork

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Service Desk Coordinator

Crayford, Kent (Fully office based)

£28,000 (depending on experience)

Monday – Friday, 08:00 – 17:00

Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Desk Coordinator to join their busy and dynamic team based in Crayford.

This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations.

The Role

As a Service Desk Coordinator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams.

Your responsibilities will include:

• Acting as the first point of contact for client enquiries via phone and email
• Scheduling and prioritising work for engineers, including managing callouts and rotas
• Providing updates to clients via CRM systems, portals, email, and phone
• Processing engineer and subcontractor paperwork and maintaining KPI trackers
• Raising purchase orders and processing invoices
• Producing quotations following engineering visits
• Running reports, analysing data, and supporting management with insights
• Preparing and presenting monthly reports
• Investigating and resolving customer issues efficiently

About You:

• Have previous experience in a Service Desk, Helpdesk, or Coordinator position
• Be comfortable working in a fast-paced, high-pressure environment
• Have strong organisational skills with excellent attention to detail
• Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems
• Possess strong written and verbal communication skills
• Have a professional and friendly telephone manner
• Be proactive, adaptable, and customer-focused
• Be able to work both independently and as part of a team

What’s in it for You?

• Salary of£28,000 depending on experience
• 25 days holiday + bank holidays
• Birthday day off
• Pension scheme
• Healthcare scheme (after qualifying period)
• Employee perks platform
• Regular company social events
• Ongoing training and development opportunities
• Supportive and friendly working environment