Service Desk Coordinator

Confidential; Greater London; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Holiday entitlement

Birthday off

Pension

Healthcare

Perks platform

Social events

Training & development

Friendly environment

Job summary

Attega Group partners with an established engineering services business to recruit a Service Desk Coordinator based in Crayford. You will be the first point of contact for clients, coordinating engineers and maintaining high service levels in a fast-paced environment.

You will schedule work, manage callouts, handle CRM updates, paperwork, and KPI trackers, and contribute to monthly reporting. A competitive salary (£28,000) and benefits are on offer.

Qualifications

• Experience in a Service Desk/Helpdesk/Coordinator role.
• Thrives in fast-paced, high-pressure environments.
• Strong organisational skills and attention to detail.
• Proficient with Microsoft Office and CRM systems.
• Strong written and verbal communication skills.
• Professional and friendly telephone manner.
• Proactive, adaptable and customer-focused.
• Able to work independently and in a team.

Responsibilities

• First point of contact for client enquiries via phone and email.
• Schedule and prioritise work for engineers, including callouts and rotas.
• Provide updates to clients via CRM systems, portals, email, and phone.
• Process engineer and subcontractor paperwork and KPI trackers.
• Raise purchase orders and process invoices.
• Produce quotations following engineering visits.
• Run reports, analyse data, and support management with insights.
• Prepare and present monthly reports.
• Investigate and resolve customer issues efficiently.

Skills

Customer service

Organisation

Communication

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Service Desk Coordinator

Crayford, Kent (Fully office based)

£28,000 (depending on experience)

Monday Friday, 08 00

Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Desk Coordinator to join their busy and dynamic team based in Crayford.

This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations.

The Role

As a Service Desk Coordinator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams.

• Acting as the first point of contact for client enquiries via phone and email
• Scheduling and prioritising work for engineers, including managing callouts and rotas
• Providing updates to clients via CRM systems, portals, email, and phone
• Processing engineer and subcontractor paperwork and maintaining KPI trackers
• Raising purchase orders and processing invoices
• Producing quotations following engineering visits
• Running reports, analysing data, and supporting management with insights
• Preparing and presenting monthly reports
• Investigating and resolving customer issues efficiently

About You:

• Have previous experience in a Service Desk, Helpdesk, or Coordinator position
• Be comfortable working in a fast-paced, high-pressure environment
• Have strong organisational skills with excellent attention to detail
• Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems
• Possess strong written and verbal communication skills
• Have a professional and friendly telephone manner
• Be proactive, adaptable, and customer-focused
• Be able to work both independently and as part of a team

What s in it for You?

• Salary of£28,000 depending on experience
• 25 days holiday + bank holidays
• Birthday day off
• Pension scheme
• Healthcare scheme (after qualifying period)
• Employee perks platform
• Regular company social events
• Ongoing training and development opportunities
• Supportive and friendly working environment