Service Desk Administrator/Up To £30K/Basingstoke

RGB Network; Basingstoke; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Brand-new office environment

Free on-site parking

Pension

Life Assurance Scheme

Sick Pay

25 days' holiday + bank holidays

Fully office-based

24-hour site access

Job summary

RGB Network's newly established Basingstoke office is seeking a Service Desk Administrator to join a growing service team and drive the operation from the ground up.

You’ll handle day-to-day administration, coordinate jobs and subcontractors, and ensure records are up to date while keeping engineers and the wider service team informed.

Qualifications

• Experience in service desk administration or coordination.
• Strong organisational and communication skills with attention to detail.

Responsibilities

• Manage incoming service requests and jobs from initial instruction to completion.
• Coordinate subcontractor visits and liaise with suppliers to arrange works.
• Raise purchase orders and maintain accurate job records.

Skills

Organised

Proactive

Communication

Attention to detail

Ownership

Education

Experience in service desk administration or coordination

Tools

CAFM software

Job description

Service Desk Administrator Basingstoke Area | £30,000 | Monday-Friday | 8:00am-5:00pm

Are you an experienced Service Desk Administrator, Helpdesk Coordinator or Service Coordinator looking for your next opportunity?

We're recruiting for a newly established office in the Basingstoke area, where you'll join an experienced service team and play an important role in helping build the operation from the ground up.

This is a great opportunity for someone who enjoys a busy environment, likes taking ownership of their workload and is confident coordinating jobs, subcontractors and suppliers.

The Role

You’ll be responsible for the day-to-day administration and coordination of the service desk, ensuring jobs are progressed efficiently from initial instruction through to completion.

Key responsibilities will include:

• Managing incoming service requests and jobs.
• Progressing jobs through to completion and closing them down accurately.
• Booking and coordinating subcontractor visits.
• Liaising with subcontractors and suppliers to arrange works.
• Raising purchase orders for subcontractors and suppliers.
• Monitoring outstanding jobs and following up on progress.
• Updating and maintaining accurate job records.
• Supporting engineers and the wider service team.
• Handling queries and providing updates where required.
• Carrying out general service desk and coordination duties.

The business is currently reviewing its CAFM/job management systems, so experience with facilities, maintenance or job management software would be highly beneficial.

About You

We’re looking for someone who is organised, proactive and confident managing multiple priorities.

You may currently be working as a:

• Service Desk Administrator
• Helpdesk Administrator
• Service Coordinator
• Facilities Coordinator
• Maintenance Administrator
• Engineering Administrator
• Helpdesk Coordinator

Experience coordinating engineers, subcontractors or maintenance works would be particularly useful.

You’ll need excellent communication skills, strong attention to detail and the ability to keep on top of multiple jobs at different stages.

Above all, we’re looking for someone who takes ownership, communicates well and sees things through to completion.

What’s on Offer?

• £30,000 salary
• Monday-Friday, 8:00am-5:00pm
• 1-hour lunch
• Fully office-based
• Brand-new office environment
• Free on-site parking
• 24-hour site access
• 25 days' holiday + bank holidays
• Pension
• Life Assurance Scheme
• Sick Pay
• The opportunity to join a new operation at an exciting stage of its development

If you're an experienced Service Desk, Helpdesk, Facilities or Engineering Administrator looking for a new opportunity in the Basingstoke area, we’d be keen to hear from you.