Client-Centric Service Desk Coordinator | Fast-Paced Ops

Confidential; Greater London; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Holiday entitlement

Birthday off

Pension

Healthcare

Perks platform

Social events

Training & development

Friendly environment

Job summary

Attega Group partners with an established engineering services business to recruit a Service Desk Coordinator based in Crayford. You will be the first point of contact for clients, coordinating engineers and maintaining high service levels in a fast-paced environment.

You will schedule work, manage callouts, handle CRM updates, paperwork, and KPI trackers, and contribute to monthly reporting. A competitive salary (£28,000) and benefits are on offer.

Qualifications

• Experience in a Service Desk/Helpdesk/Coordinator role.
• Thrives in fast-paced, high-pressure environments.
• Strong organisational skills and attention to detail.
• Proficient with Microsoft Office and CRM systems.
• Strong written and verbal communication skills.
• Professional and friendly telephone manner.
• Proactive, adaptable and customer-focused.
• Able to work independently and in a team.

Responsibilities

• First point of contact for client enquiries via phone and email.
• Schedule and prioritise work for engineers, including callouts and rotas.
• Provide updates to clients via CRM systems, portals, email, and phone.
• Process engineer and subcontractor paperwork and KPI trackers.
• Raise purchase orders and process invoices.
• Produce quotations following engineering visits.
• Run reports, analyse data, and support management with insights.
• Prepare and present monthly reports.
• Investigate and resolve customer issues efficiently.

Skills

Customer service

Organisation

Communication

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Attega Group partners with an established engineering services business to recruit a Service Desk Coordinator based in Crayford. You will be the first point of contact for clients, coordinating engineers and maintaining high service levels in a fast-paced environment.

You will schedule work, manage callouts, handle CRM updates, paperwork, and KPI trackers, and contribute to monthly reporting. A competitive salary (£28,000) and benefits are on offer.