Service Desk Coordinator

MCFT Gulf; Maidenhead; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Salary up to £30k

28 days annual leave

In-house training

Development opportunities

Health cash plan

Pension scheme

Income protection

Supportive team

Job summary

MCFT Gulf is seeking a Service Desk Coordinator in Maidenhead to support customers and engineers within a fast-paced environment. The role offers a salary up to £30k per annum plus benefits and is grounded in delivering first-class service across regions.

You will manage inquiries, coordinate with field engineers, and help ensure timely responses while upholding quality and accuracy in client and job records. A strong team player with a proactive mindset will thrive.

Qualifications

• Previous telephone customer service experience.
• Able to resolve issues and handle challenging situations.
• Self-motivated and enjoy working in a team.

Responsibilities

• Deliver multi-skilled service to customers with field engineers.
• Meet deadlines and achieve department KPIs (24 hrs response).
• Handle incoming client enquiries.
• Maintain accurate client and job records of communications.
• Support engineers and corporate clients daily.
• Complete ad-hoc projects as required.

Skills

Telephone customer service

Team player

Self-starter

Job description

Service Desk Coordinator – Maidenhead - £27k - £30k per annum + Benefits As a Service Desk Coordinator, you’ll work as part of our professional service desk team to support our customers and engineers.

Responsibilities

• To proactively support our Engineers and Corporate Clients on a daily basis
• Managing a variety of different queries, quickly and efficiently, providing a first-class service

Tasks

• Deliver a multi-skilled service to customers within your aligned regions, working closely with field engineers to help deliver excellent customer service.
• Meeting deadlines and delivering against department KPI’s (24 hrs response initiative).
• Dealing with incoming client enquiries.
• Managing enquiries and issues raised ending in a positive resolution.
• Area coordination and task list completion.
• Sales focus for parts and service quoting.
• Completing other administrative tasks.
• Maintain accurate client and job order records of all written and verbal communications.
• Carrying out other ad-hoc projects as required by the business

You Will Need

• Previous telephone customer service experience
• To be able to confidently resolve issues and manage difficult and challenging situations.
• To be a self-starter, who enjoys working as part of a team.

Who will you be working with?

MCFT are a nationwide company who specialise in Catering and Refrigeration maintenance working for high end customers in the UK, Netherlands and the Middle East. We’re the leaders in our field - not just in the UK but abroad. We have achieved this through our amazing employees, who are all committed to delivering first class service to all our customers, no matter what their role.
We are looking for like-minded people who are dynamic, focused and communicate effectively and get a real buzz out of doing the doing - first time every time.
You will fit in well at MCFT, if you’re able to work in a fast-paced environment, are target driven, have strong attention to detail and enjoy working with people who have the same emphasis on delivering quality service and a desire to be the best at what you do.

Why work with us?

• A great starting salary of up to £30k
• 28 days annual leave plus bank holidays that equates to 36 days holiday per year (7 weeks and 1 day)
• Structured reviews every 6 months including earnings review.
• Award winning in-house training.
• Excellent opportunities for development and progression
• Health cash plan
• Pension scheme
• Income protection
• A supportive and inspiring team with great mentors