Service Desk Coordinator - Fast-Paced Office Support

Attega Group Ltd; Dartford; Vor Ort; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

25 days holiday

Birthday day off

Pension scheme

Healthcare scheme

Employee perks platform

Regular social events

Training and development

Zusammenfassung

Attega Group Ltd is seeking a Service Desk Coordinator to join the Crayford-based team. You will be the first point of contact for clients, coordinate engineers, and maintain KPI trackers.

The role requires experience in a Service Desk/Helpdesk, strong organisation and communication skills, and the ability to work in a fast-paced office environment. Generous benefits accompany the position.

Qualifikationen

• Experience in a Service Desk, Helpdesk or Coordinator role.
• Thrives in a fast-paced, high-pressure environment.
• Strong organisational skills with attention to detail.
• Proficient with Microsoft Office and CRM systems.
• Excellent written and verbal communication; friendly telephone manner.
• Ability to work independently and as part of a team.

Aufgaben

• Acting as the first point of contact for client enquiries via phone and email.
• Scheduling and prioritising work for engineers, including managing callouts and rotas.
• Providing updates to clients via CRM systems, portals, email, and phone.
• Processing engineer and subcontractor paperwork and maintaining KPI trackers.
• Raising purchase orders and processing invoices.
• Producing quotations following engineering visits.
• Running reports, analysing data, and supporting management with insights.
• Preparing and presenting monthly reports.
• Investigating and resolving customer issues efficiently.

Kenntnisse

Service Desk

Helpdesk

Coordination

Organisational skills

Communication

Telephone manner

Teamwork

CRM systems

Tools

Microsoft Office

CRM systems

Jobbeschreibung

Attega Group Ltd is seeking a Service Desk Coordinator to join the Crayford-based team. You will be the first point of contact for clients, coordinate engineers, and maintain KPI trackers.

The role requires experience in a Service Desk/Helpdesk, strong organisation and communication skills, and the ability to work in a fast-paced office environment. Generous benefits accompany the position.