Service Desk Coordinator

Attega Group Ltd; City Of London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

£28,000 salary

25 days holiday + bank holidays

Birthday day off

Pension scheme

Healthcare scheme (after qualifying)

Employee perks platform

Regular company social events

Ongoing training and development

Supportive and friendly working enviro

Job summary

Attega Group Ltd in Crayford is seeking a Service Desk Coordinator to be the first point of contact for clients and to support engineering teams from a busy office.

You will schedule engineers, manage callouts and rotas, provide updates via CRM, process paperwork and invoices, and produce monthly KPI reports to drive service improvements.

Qualifications

• Experience in a Service Desk, Helpdesk or Coordinator role.
• Thrives in a fast-paced environment with strong attention to detail.
• Confident using Microsoft Office and CRM systems.
• Excellent written and verbal communication.
• Professional and friendly telephone manner.
• Able to work independently and as part of a team.

Responsibilities

• Acting as the first point of contact for client enquiries via phone and email.
• Scheduling and prioritising work for engineers, including managing callouts and rotas.
• Providing updates to clients via CRM systems, portals, email, and phone.
• Processing engineer and subcontractor paperwork and maintaining KPI trackers.
• Raising purchase orders and processing invoices.
• Producing quotations following engineering visits.
• Running reports, analysing data, and supporting management with insights.
• Preparing and presenting monthly reports.
• Investigating and resolving customer issues efficiently.

Skills

Service Desk experience

Coordination

CRM systems

Microsoft Office

Communication skills

Tools

Microsoft Office

CRM systems

Job description

Service Desk Coordinator

Crayford, Kent (Fully office based)

£28,000 (depending on experience)

Monday - Friday, 08:00 - 17:00

Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Desk Coordinator to join their busy and dynamic team based in Crayford.

This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations.

The Role

As a Service Desk Coordinator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams.

• Acting as the first point of contact for client enquiries via phone and email
• Scheduling and prioritising work for engineers, including managing callouts and rotas
• Providing updates to clients via CRM systems, portals, email, and phone
• Processing engineer and subcontractor paperwork and maintaining KPI trackers
• Raising purchase orders and processing invoices
• Producing quotations following engineering visits
• Running reports, analysing data, and supporting management with insights
• Preparing and presenting monthly reports
• Investigating and resolving customer issues efficiently

About You

• Have previous experience in a Service Desk, Helpdesk, or Coordinator position
• Be comfortable working in a fast-paced, high-pressure environment
• Have strong organisational skills with excellent attention to detail
• Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems
• Possess strong written and verbal communication skills
• Have a professional and friendly telephone manner
• Be proactive, adaptable, and customer-focused
• Be able to work both independently and as part of a team

What's in it for You?

• Salary of£28,000 depending on experience
• 25 days holiday + bank holidays
• Birthday day off
• Pension scheme
• Healthcare scheme (after qualifying period)
• Employee perks platform
• Regular company social events
• Ongoing training and development opportunities
• Supportive and friendly working environment