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Pertemps; Basingstoke; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Mon–Fri 8:00am–5:00pm

Fully office-based

Brand-new office environment

Free on-site parking

24-hour site access

25 days' holiday + bank holidays

Life Assurance Scheme

Sick Pay

Job summary

Pertemps is recruiting for a Service Desk Administrator for a brand-new office in Basingstoke. You will join a busy service team, take ownership of your workload and coordinate jobs, subcontractors and suppliers from instruction to completion.

The role focuses on day-to-day administration of the service desk, ensuring smooth progression of jobs, supporting engineers and the wider service team, and building the operation from the ground up at a new site.

Qualifications

• Excellent communication skills
• Strong attention to detail
• Organised and proactive with multi-tasking ability
• Experience coordinating engineers, subcontractors or maintenance works

Responsibilities

• Managing incoming service requests and jobs
• Progressing jobs through to completion and closing them
• Booking and coordinating subcontractor visits
• Liaising with subcontractors and suppliers to arrange works
• Raising purchase orders for subcontractors and suppliers
• Updating and maintaining accurate job records

Job description

Service Desk Administrator/Up to £30k/Basingstoke

Are you an experienced Service Desk Administrator, Helpdesk Coordinator or Service Coordinator looking for your next opportunity?

We're recruiting for a newly established office in the Basingstoke area, where you'll join an experienced service team and play an important role in helping build the operation from the ground up.

This is a great opportunity for someone who enjoys a busy environment, likes taking ownership of their workload and is confident coordinating jobs, subcontractors and suppliers.

The Role

You'll be responsible for the day-to-day administration and coordination of the service desk, ensuring jobs are progressed efficiently from initial instruction through to completion.

Key responsibilities will include:

• Managing incoming service requests and jobs.
• Progressing jobs through to completion and closing them down accurately.
• Booking and coordinating subcontractor visits.
• Liaising with subcontractors and suppliers to arrange works.
• Raising purchase orders for subcontractors and suppliers.
• Monitoring outstanding jobs and following up on progress.
• Updating and maintaining accurate job records.
• Supporting engineers and the wider service team.
• Handling queries and providing updates where required.
• Carrying out general service desk and coordination duties.

The business is currently reviewing its CAFM/job management systems, so experience with facilities, maintenance or job management software would be highly beneficial.

About You

We're looking for someone who is organised, proactive and confident managing multiple priorities.

You may currently be working as a:

• Service Desk Administrator
• Helpdesk Administrator
• Maintenance Administrator
• Helpdesk Coordinator

Experience coordinating engineers, subcontractors or maintenance works would be particularly useful.

You'll need excellent communication skills, strong attention to detail and the ability to keep on top of multiple jobs at different stages.

Above all, we're looking for someone who takes ownership, communicates well and sees things through to completion.

What's on Offer?

• Monday–Friday, 8:00am–5:00pm
• Fully office-based
• Brand-new office environment
• Free on-site parking
• 24-hour site access
• 25 days' holiday + bank holidays
• Life Assurance Scheme
• Sick Pay
• The opportunity to join a new operation at an exciting stage of its development