Service Coordinator

Pumping Solutions; Crossgate; On-site; GBP 21,000 - 28,000; Full time

Job summary

Pumping Solutions in Pinchbeck is seeking a motivated Service Coordinator to join a busy team. You will handle incoming calls and emails, schedule engineers, prepare job sheets, and keep CRM records up to date, ensuring smooth service operations.

The role emphasizes clear communication, organisational skills, and the ability to multi-task in a fast-paced environment; prior CRM experience is preferred, with training on Clik provided.

Qualifications

• Previous experience in an administrative, scheduling, customer service, or coordination role.
• Experience handling telephone and email enquiries professionally.
• Experience working in a fast-paced office environment.
• Experience using Microsoft Office applications, including Word and Excel.
• CRM systems experience preferred; Clik training provided.

Responsibilities

• Managing incoming customer calls and emails.
• Scheduling engineers and service appointments.
• Preparing job sheets and updating CRM systems.
• Coordinating with customers, suppliers, and internal teams.
• Maintaining accurate service and customer records.
• Supporting the smooth day-to-day running of service operations.

Skills

Excellent communication

Strong organisational skills

Multitasking abilities

Professional & confident approach

Knowledge of postcode areas & route规划

Microsoft Word

Microsoft Excel

CRM systems

Tools

Microsoft Word

Microsoft Excel

CRM systems (Clik)

Job description

Service Coordinator

Location: Office-based role in Pinchbeck

Salary: Competitive Salary (Dependent on Experience)

Vacancy Type: Full-Time Permanent Position

Working Hours: Monday to Friday 8:30am - 5:00pm

We are looking for a motivated and organised Service Coordinator to become part of our friendly and supportive team.

This is an excellent opportunity for someone who enjoys working in a fast-paced office environment and takes pride in delivering outstanding customer service while coordinating engineers and service operations efficiently.

The Role

As our Service Coordinator, you will be responsible for:

• Managing incoming customer calls and emails
• Scheduling engineers and service appointments
• Preparing job sheets and updating CRM systems
• Coordinating with customers, suppliers, and internal teams
• Maintaining accurate service and customer records
• Supporting the smooth day-to-day running of service operations

What We're Looking For

• Excellent communication and telephone skills
• Strong organisational and multitasking abilities
• Professional and confident approach
• Good knowledge of postcode areas and route planning
• Experience using Microsoft Word & Excel
• Ability to work independently and as part of a team
• Experience with CRM systems is preferred
• Training on Clik software will be provided

Essential Requirements

Experience

• Previous experience in an administrative, scheduling, customer service, or coordination role
• Experience handling telephone and email enquiries professionally
• Experience working in a fast-paced office environment
• Experience using Microsoft Office applications, including Word and Excel

Skills & Knowledge

• Excellent verbal and written communication skills
• Strong organisational and time management abilities
• Ability to multitask and prioritise workload effectively
• Confident telephone manner and professional approach to customer service
• Ability to remain calm and professional under pressure
• Good attention to detail and accuracy in record keeping
• Knowledge of postcode areas and route planning
• Ability to work independently and as part of a team
• Basic understanding of CRM systems and administrative processes

Personal Qualities

• Friendly, professional, and approachable manner
• Reliable and dependable with a strong work ethic
• Smart and presentable appearance
• Positive attitude and willingness to learnFlexible and adaptable approach to daily tasks
• Ability to build strong working relationships with customers, engineers, suppliers, and colleagues

Desirable Requirements

• Previous experience in a service coordination or engineering support environment
• Experience using CRM software such as Clik
• Experience scheduling engineers or field-based staff
• Understanding of service operations and customer scheduling processes