Service Desk Apprentice

North East Combined Authority; Tees Valley; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Structured training

Mentoring from ICT professionals

Career development opportunities

Job summary

Middlesbrough Council is seeking a Service Desk Apprentice to support colleagues and learn how the technology and systems across the Council are delivered.

You will work with experienced ICT professionals, gain hands-on experience with modern technologies and receive structured training and mentoring to develop your skills in a real-world environment.

This apprenticeship offers recognised qualifications and a clear path into a rewarding career in ICT.

Qualifications

• No prior work experience is required.
• Applicants should have a genuine interest in technology and good communication skills.
• Structured training and mentoring will support your development.

Responsibilities

• Support colleagues by resolving ICT issues and requests.
• Learn how modern digital services are delivered in a council environment.
• Work with ICT professionals to develop your skills during the apprenticeship.

Skills

Interest in technology

Good communication skills

Willingness to learn

Positive attitude

Job description

We have an exciting role on offer within our ICT and Digital Team as a Service Desk Apprentice.

This is an exciting opportunity to earn while you learn, gaining real-world experience supporting the technology and systems used across the Council.

As a Service Desk Apprentice, you will support colleagues resolve issues and learning how modern digital services are delivered. You'll work alongside experienced ICT professionals who will support your development throughout your apprenticeship journey.

This apprenticeship offers technical training.

Core modules you will complete :

• IT Helpdesk Customer Service Fundamentals.
• Problem Solving and Innovation.
• SC-900 Microsoft Security, Compliance and Identity Fundamentals.

These industry-recognised modules will help you develop the technical, customer service and problem-solving skills needed to succeed in a modern technology environment.

No previous work experience is required.

We're looking for someone with a genuine interest in technology, a positive attitude, good communication skills and a willingness to learn.

In return, you'll receive structured training, mentoring from experienced professionals, hands-on experience with modern technologies, and the opportunity to build a rewarding long-term career in ICT.

If you're ready to develop your skills, gain recognised qualifications and help shape the future of digital services in Middlesbrough, we'd love to hear from you.

Start your ICT career with Middlesbrough Council and turn your passion for technology into a profession.

Middlesbrough Council do not currently offer sponsorships.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.