Service Desk Apprentice

Middlesbrough Council; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Job summary

Middlesbrough Council is offering a Service Desk Apprentice role in its ICT and Digital Team. You will earn while you learn, supporting colleagues to resolve issues and gaining hands-on experience with the technology and systems used across the Council.

With structured training and mentoring, you’ll work on real projects, build a career in ICT, and complete industry-recognised modules such as IT Helpdesk Customer Service Fundamentals, Problem Solving and Innovation, and SC-900 Microsoft

Qualifications

• Genuine interest in technology.
• Good communication skills.
• Willingness to learn and develop in ICT.

Responsibilities

• Support colleagues to resolve ICT issues and incidents.
• Learn modern digital services and how they are delivered by the Council.
• Shadow ICT professionals to develop practical skills during the apprenticeship.

Skills

Interest in technology

Positive attitude

Communication skills

Willingness to learn

Job description

We have an exciting role on offer within our ICT and Digital Team as a Service Desk Apprentice. This is an exciting opportunity to earn while you learn, gaining real-world experience supporting the technology and systems used across the Council. As a Service Desk Apprentice, you will support colleagues resolve issues and learning how modern digital services are delivered. You'll work alongside experienced ICT professionals who will support your development throughout your apprenticeship journey. This apprenticeship offers technical training. Core modules you will complete :

• IT Helpdesk Customer Service Fundamentals.
• Problem Solving and Innovation.
• SC-900 Microsoft Security, Compliance and Identity Fundamentals.

These industry-recognised modules will help you develop the technical, customer service and problem-solving skills needed to succeed in a modern technology environment.

We're looking for someone with a genuine interest in technology, a positive attitude, good communication skills and a willingness to learn.

In return, you'll receive structured training, mentoring from experienced professionals, hands-on experience with modern technologies, and the opportunity to build a rewarding long-term career in ICT. If you're ready to develop your skills, gain recognised qualifications and help shape the future of digital services in Middlesbrough, we'd love to hear from you. Start your ICT career with Middlesbrough Council and turn your passion for technology into a profession.