ICT Apprentice

Buckinghamshire Council — Resources — ICT; Aylesbury; Hybrid; GBP 15,000 - 25,000; Full time

Benefits offered by this job

Paid holiday package

Arriva bus travel discount

Employee Benefits scheme

Job summary

Buckinghamshire Council is offering an Advanced Customer Service Specialist apprenticeship in IT, based in Aylesbury with remote working. You will study for the Level 3 apprenticeship while gaining hands-on experience in our IT Service Desk, learning to diagnose and resolve incidents and to use a range of IT tools.

You’ll work with experienced IT professionals, receive mentorship, and complete a 37-hour week.

Qualifications

• Passion for IT and computers.
• Clear spoken English with customers.
• GCSEs including Literacy and Numeracy.

Responsibilities

• Diagnose and resolve software, hardware and networking incidents.
• Record, update and document requests using the IT Service Desk system.
• Install and configure new IT equipment and learn IT support tools.

Skills

IT passion

Customer communication

Excellent spoken English

Education

GCSEs incl Literacy & Numeracy

Job description

Are you looking for a future career whilst achieving an apprenticeship qualification? Do you have a passion to learn and work in IT?

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

Our apprenticeships are designed to give you the hands-on experience needed in a real job that brings out the best in you, with real responsibilities, real challenges, real projects and scope to grow your career.

Our IT Services Team provides IT solutions and support to over 4000 internal customers. We work to targets with our customers and you will be a member of the IT Service Desk team where you will learn on job and work to successfully resolve customer IT issues.

The work is fast paced, reactive and sometimes challenging.

About the role

You’ll study and achieve the Advanced Customer Service Specialist (Level 3) apprenticeship qualification throughout the duration of this apprenticeship.

As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints, and queries. Working alongside experienced IT professionals you will be mentored and trained in the use of various IT systems and software packages. Your duties will include:

• Diagnosing& resolving software, hardware and networking incidents
• Recording, updating and documenting requests using the IT Service Desk system
• Installing and configuring new IT equipment
• Learning how to use a range of IT support tools

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About you

Skills required:

• Passion for IT and computers
• A drive to succeed in the IT industry
• The ability to speak with ease to customers and provide advice in accurate spoken English is essential for the post (Code of Practice: English language requirements for public sector workers 2016)

Eligibility Criteria:

5 GCSE’s including Level 1 or above in Literacy and Numeracy (GCSE grades A*-C/9-4 or equivalent)

Please note:You will not be eligible for this post if you have a Degree in the same subject as this apprenticeship, or other qualifications in the same subject at an equivalent level.

Other information

Location: Aylesbury and remote working

Advert closing date: Midnight on 15th November 2026

Duration of Apprenticeship: Our apprenticeship roles are on a fixed term contract for the duration of the apprenticeship. Level 3 is usually for 18 months.

Salary: Your initial apprentice salary will be £15,392 p.a. and will go up to £20,875 if you are aged 19-20, or £24,454 if you are aged 21 or above, when you start the 2nd year of your apprenticeship. All your training will be funded by us. As well as the salary, our apprentices are eligible to:

• Paid holiday package
• Get 50% off of Arriva bus travel
• Receive a range of restaurant, shop & gym discounts through our Employee Benefits scheme.
• Apply for a TOTEM Card (formerly called the NUS Extra card)

Working Hours: This is a full-time position working a 37-hour week Monday to Friday.

We cannot guarantee a permanent position following completion of the apprenticeship, but we have an excellent track record of keeping our successful apprentices on in the organisation. This apprenticeship is a great opportunity to gain a range of IT /Customer Service skills and gain experience of working for a large, and busy, IT service.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like‑minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.