ICT Digital Enablement Trainer

North East Combined Authority; Tees Valley; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Middlesbrough Council is seeking an ICT Digital Enablement Trainer to design, develop and deliver high-quality digital skills programmes for colleagues. You will promote effective use of Microsoft 365, Copilot and related tools, supporting digital adoption and change across the organisation.

You will collaborate with ICT teams and stakeholders, develop engaging resources, and evaluate training impact to drive continuous improvement and smarter ways of working.

Qualifications

• Degree-level qualification in an IT-related discipline or equivalent relevant experience.
• Experience with Microsoft 365 technologies and digital workplace solutions.
• Knowledge of learning and development principles and adult learning approaches.
• Excellent communication and presentation skills.
• Experience supporting digital adoption, engagement and organisational change.
• Ability to develop effective relationships with a wide range of stakeholders and colleagues.

Responsibilities

• Delivering engaging face-to-face, virtual and blended learning programmes.
• Developing accessible training materials, e-learning resources, guides and videos.
• Supporting the adoption of Microsoft 365 applications, including Teams, SharePoint, OneDrive, Outlook, Forms and Planner.
• Promoting awareness and effective use of Microsoft Copilot and other emerging technologies.
• Building and supporting Digital Champion networks.
• Evaluating training effectiveness and using insights to drive continuous improvement.
• Supporting organisational change initiatives and digital transformation projects.

Skills

Microsoft 365

Digital learning

Stakeholder management

Communication skills

Adult learning principles

Education

Degree in IT or related field

Job description

We have an exciting role on offer within our ICT Service Team as an ICT Digital Enablement Trainer.

Empower Digital Transformation. Inspire Learning. Make a Difference.

Are you passionate about helping people embrace technology and develop digital confidence? Do you enjoy designing engaging learning experiences and supporting organisational change?

This is an exciting opportunity to play a key role in our digital transformation journey, helping colleagues across the organisation maximise the benefits of Microsoft 365, business applications and emerging technologies such as Microsoft Copilot.

About the Role:

As our ICT Digital Enablement Trainer, you will design, develop and deliver high-quality digital skills programmes and learning resources that empower colleagues to work smarter and more effectively.

You will work closely with ICT teams, project managers, service areas and stakeholders to support the successful adoption of new technologies and modern ways of working.

Your responsibilities will include:

• Delivering engaging face-to-face, virtual and blended learning programmes.
• Developing accessible training materials, e-learning resources, guides and videos.
• Supporting the adoption of Microsoft 365 applications, including Teams, SharePoint, OneDrive, Outlook, Forms and Planner.
• Promoting awareness and effective use of Microsoft Copilot and other emerging technologies.
• Building and supporting Digital Champion networks.
• Evaluating training effectiveness and using insights to drive continuous improvement.
• Supporting organisational change initiatives and digital transformation projects.

About You:

We are looking for someone who can inspire others and make technology accessible to everyone.

You will have:

• A degree-level qualification in an IT-related discipline or equivalent relevant experience.
• Experience of Microsoft 365 technologies and digital workplace solutions.
• Knowledge of learning and development principles and adult learning approaches.
• Excellent communication and presentation skills.
• Experience supporting digital adoption, engagement and organisational change.
• The ability to develop effective relationships with a wide range of stakeholders and colleagues.

Why Join us?

At Middlesbrough Council, our values are at the heart of everything we do.

You'll be joining a forward-thinking organisation committed to innovation, continuous improvement and helping our communities thrive. You'll have the opportunity to shape digital capability across the organisation while developing your own skills and career in a supportive environment.

If you would like to talk through this opportunity further, please contact Ian Hutchinson on [e-mail].

Please note Middlesbrough Council do not currently offer sponsorships.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.