Apprentice Information Communication Technician

Nottinghamshire County Council; West Bridgford; Hybrid; GBP 8,300 - 14,000; Full time

Benefits offered by this job

A Place to Belong

Professional Development

Work‑Life Balance

Job summary

Nottinghamshire County Council’s ICT Apprentice role blends hands-on training with real-world IT support. You will gain practical experience while working towards a vocational qualification in a supportive team environment.

This hybrid position combines office presence for hands-on training with flexible work from home arrangements as service needs allow.

Qualifications

• A good standard of general education, including GCSEs in English and Maths at Level 4 or above or equivalent.
• Basic knowledge of IT systems and software applications.
• Familiarity with common IT packages, such as Microsoft Office.

Responsibilities

• Receiving Requests: Handle initial contacts from users via phone, webchat, and self-service.
• Logging Interactions: Keep track of user contacts and interactions accurately.
• Providing Support: Offer 1st and 2nd line support to resolve technical issues efficiently.
• Escalating Issues: Work closely with 3rd line ICT support teams and suppliers when necessary.
• Collaborating for Improvement: Team up with colleagues to enhance IT processes and user experiences.

Skills

Customer care

Team spirit

Problem solving

Time management

Education

GCSE English and Maths (Level 4+)

Tools

Microsoft Office

Job description

This post has been identified as being suitable for Nottinghamshire County Council’s Apprenticeship Scheme.

In order to apply for this post you must be willing to undertake training against an appropriate Apprenticeship Standard that will be delivered by an approved training provider.

Apprenticeships are open to all ages and abilities and are designed to encourage people who may not have the necessary experience or qualifications to access employment.

Join Nottinghamshire County Council as an ICT Apprentice – Your Future Starts Here!

Are you ready to kickstart your career in Information Communication Technology? As an ICT Apprentice, you will develop essential skills and gain valuable experience while working towards a vocational qualification. This is your chance to learn and grow within a supportive team, setting the stage for your future success!

Please note: This is a hybrid role, with some flexibility to work from home around service needs. There will be periods where you are expected to be in the office full time to collaborate with your team and engage in hands‑on training.

As part of this apprenticeship, you will be following the Support Technician Pathway. The Support Technician role is desk based resolving user queries and reported faults with ICT hardware and software.

As an ICT Apprentice, your key responsibilities will include:

• Receiving Requests: Handle initial contacts from users via phone, webchat, and self-service.
• Logging Interactions: Keep track of user contacts and interactions accurately.
• Providing Support: Offer 1st and 2nd line support to resolve technical issues efficiently.
• Escalating Issues: Work closely with 3rd line ICT support teams and suppliers when necessary.
• Collaborating for Improvement: Team up with colleagues to enhance IT processes and user experiences.

To succeed in this role, you should have:

• A good standard of general education, including GCSEs in English and Maths at Level 4 or above or equivalent.
• Basic knowledge of IT systems and software applications.
• Familiarity with common IT packages, such as Microsoft Office.

We are looking for candidates who demonstrate:

• Customer Care: A commitment to providing excellent service to users.
• Team Spirit: The ability to work well with others and contribute positively to the team.
• Problem‑Solving Skills: An analytical approach to tackling challenges.
• Time Management: The ability to organise your workload effectively.

At Nottinghamshire County Council, we offer:

• A Place to Belong: Join a friendly, inclusive workplace where everyone is valued.
• Professional Development: Access to training and support to help you grow in your career.
• Work‑Life Balance: Flexible working arrangements

Important: Your application must include previous education, and exam results. Details should include place of study, subject name, qualification type (i.e. GCSE), Grade achieved and date awarded.

For an informal discussion about this opportunity please contact Sue Wright on 01159932742 or by email [e-mail].

This post is also available as a secondment opportunity to existing Nottinghamshire County Council employees. You must seek approval from your line manager before applying.

Appointment to this post is subject to a Disclosure and Barring Service check.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on beingaccredited as a Disability Confident Leader Organisation.

Under the Disability Confident scheme (formerly known as the Guaranteed Interview Scheme)we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job.Please let us know if this is something you would like to be considered for.

A job share scheme is available for all full‑time posts: both permanent and temporary, unless otherwise stated.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.