Service Desk Apprentice

NHS; Sutton-in-Ashfield; On-site; GBP 18,000 - 22,000; Full time

Job summary

A prominent NHS Trust in the UK is looking for a motivated Service Desk Apprentice to join their Technical Services team. The role involves providing friendly first-line support to NHS customers, logging incidents, and assisting with system access control. Candidates should have a good GCSE education, including English and Maths, and an IT qualification. This position offers a great entry point into a digital career in healthcare, supporting numerous users across multiple sites.

Qualifications

• Good standard of education to GCSE level including English and Maths at Grade 4 or above.
• Ongoing personal and professional development is essential.
• IT qualification GCSE/NVQ or above preferred.

Responsibilities

• Provide first-line support to NHS customers and partners.
• Log and escalate incidents through service desk system.
• Assist with system access control and smartcard issuance.

Skills

Good interpersonal and communication skills

Good organisational skills

Education

Good standard of education to GCSE level including English and Maths at Grade 4 or above

IT qualification GCSE/NVQ or above

Tools

Microsoft Office Applications

Job description

Go back Sherwood Forest Hospitals NHS Foundation Trust

Service Desk Apprentice

The closing date is 27 January 2026

Nottinghamshire Health Informatics Service is looking for a motivated and confident individual to join our Technical Services team as a Service Desk Apprentice. This is an exciting opportunity to begin your digital career within a leading IM&T service supporting over 13,000 users across nearly 800 sites. The successful candidate will complete a Level 3 Information Communication Technician course.

In this role, you'll deliver friendly and efficient first‑line support to NHS customers and partners, ensuring all calls are answered promptly and professionally. You'll log and escalate incidents through our service desk system, issue reference numbers, and keep customers fully updated on the progress of their queries. Working closely with Service Desk Technicians, you'll also monitor open calls, escalator concerns, and support the Team Leader in maintaining excellent service standards.

You'll assist with system access control, ensuring only authorised staff receive appropriate permissions, and play a key role in the administration and issuing of NHS smartcards, enabling access to ESR and clinical systems.

NHIS provides a wide range of digital services including infrastructure, cyber security, and multi‑tier technical support. As part of our collaborative, შედეგად experienced team, you'll contribute to improving digital experiences for the health and care workforce across Nottinghamshire.

Applicants must be available for interview on 5th February 2026.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

About us

We are an award‑winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically‑led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as "outstanding" for care and our King’s Mill Hospital as the only "outstanding" NHS‑run hospital in the East Midlands.

Not all of our roles are eligible safety for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person Specification

Knowledgeood>

• Good interpersonal and communication skills
• Good organisational skills

Qualifications

• Good standard of education to GCSE level to include GCSE in English and Maths at Grade 4 or above
• Ongoing personal and professional development
• IT qualification GCSE/NVQ or above

Experience

• Excellent knowledge of all Microsoft Office Applications
• Experience of working in a customer service environment

Disclosure and BarringЧеря Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Sherwood Forest Hospitals NHS Foundation Trust