Service Desk Analyst: Windows & AD Expert

Pearson Whiffin Recruitment Ltd; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a proactive Service Desk Analyst to join an IT support team in Dartford, UK. The role demands excellent technical skills and a strong focus on customer service, as the analyst will be the first point of contact for IT support via various channels. Ideal candidates will have experience with Windows OS, Active Directory, and will be adept at diagnosing technical issues. A full driving licence is necessary due to occasional travel requirements.

Qualifications

• Previous experience in a Service Desk or IT Support role is essential.
• Strong working knowledge of Windows OS (Windows 10/11).
• Hands-on experience with laptop builds, imaging, and deployments.

Responsibilities

• Act as the first point of contact for IT support.
• Provide 1st/2nd line support for Windows-based environments.
• Manage user accounts and permissions in Active Directory.
• Diagnose and resolve hardware and software issues.

Skills

Customer service

Windows OS knowledge

Active Directory management

Technical support

Communication skills

Tools

Windows 10/11

Active Directory

Job description

A recruitment agency is seeking a proactive Service Desk Analyst to join an IT support team in Dartford, UK. The role demands excellent technical skills and a strong focus on customer service, as the analyst will be the first point of contact for IT support via various channels. Ideal candidates will have experience with Windows OS, Active Directory, and will be adept at diagnosing technical issues. A full driving licence is necessary due to occasional travel requirements.