Service Desk Analyst - Linux & macOS Specialist

Methods Business and Digital Technology; Birmingham; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

LinkedIn Learning access

Wellness 24/7 confidential support

Social events in the office

Pension Salary Exchange scheme

Private medical insurance

Job summary

Methods is seeking a Service Desk Analyst with strong Linux and macOS support experience to provide first- and second-line technical assistance. The role covers user, device, application, access and connectivity issues, with emphasis on RHEL environments and enterprise-scale security practices.

You will diagnose OS, application, network and hardware problems, manage incidents, document resolutions and escalate where required.

Qualifications

• Evidence of strong technical support and troubleshooting experience across Linux and macOS environments.
• Experience in first-line and second-line support, incident management and escalation practices.
• Familiarity with device enrollment, authentication, permissions and security controls.

Responsibilities

• Provide technical support for Linux and macOS users, diagnosing OS, application, hardware, network and access issues.
• Manage incidents, document resolutions and escalate complex problems as needed.
• Support user accounts, authentication, permissions and security controls.
• Assist with software installation, patching and OS updates.

Skills

Linux command-line

macOS

Networking

Troubleshooting

Customer service

Tools

Intune

Jamf

Apple Business Manager

MDM platforms

Job description

Methods is seeking a Service Desk Analyst with strong Linux and macOS support experience to provide first- and second-line technical assistance. The role covers user, device, application, access and connectivity issues, with emphasis on RHEL environments and enterprise-scale security practices.

You will diagnose OS, application, network and hardware problems, manage incidents, document resolutions and escalate where required.