Linux & macOS Service Desk Pro

Methods; Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension Salary Exchange Scheme with 4%

Private Medical Insurance (non-contrib

Life Assurance

Travel Insurance

LinkedIn Learning

Wellness programme

Employee assistance programme

Job summary

Methods is seeking a Service Desk Analyst with strong Linux and macOS support experience. This role provides frontline and second-line helpdesk assistance for users, devices, and access across enterprise environments.

Key responsibilities include incident management, troubleshooting across OS and networks, and assisting with software deployment and MDM configurations. Excellent communication and customer service are essential.

Qualifications

• Experience providing first/second-line helpdesk support in enterprise environments.
• Strong diagnostic skills across OS, applications and networks.
• Ability to diagnose Linux and macOS issues and document resolutions clearly.
• Good communication and customer-service orientation.

Responsibilities

• Provide first-line and second-line support for Linux and macOS users.
• Diagnose OS, application, hardware, network and access issues.
• Manage incidents and document resolutions.
• Support user accounts, authentication and security controls.
• Assist with software installation, patching and updates.
• Support device enrollment and configuration via MDM.

Skills

Linux

RHEL

SSH

Networking

Troubleshooting

Documentation

Customer Service

Tools

Intune

Jamf

Apple Business Manager

Job description

Methods is seeking a Service Desk Analyst with strong Linux and macOS support experience. This role provides frontline and second-line helpdesk assistance for users, devices, and access across enterprise environments.

Key responsibilities include incident management, troubleshooting across OS and networks, and assisting with software deployment and MDM configurations. Excellent communication and customer service are essential.