Service Desk Analyst: Linux & macOS Expert

Methods; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

LinkedIn Learning

Management development programme

Employee assistance programme

Breakfast Tuesdays

Thirsty Thursdays

Pizza on last Thursday of month

Holiday purchase scheme

Pension Salary Exchange

Life Assurance

Job summary

Methods is seeking a Service Desk Analyst with strong Linux and macOS support experience to deliver first- and second-line IT helpdesk services across enterprise environments. The role emphasizes troubleshooting, incident management and user access controls in a security-conscious setting.

You will work with RHEL, macOS and MDM tools within a public-sector aligned, UK-based team. Ideal candidates have proven problem-solving and communication skills, enjoy independent work, and can prioritise

Qualifications

• Experience in Linux and macOS support in an enterprise environment.
• Strong troubleshooting and analytical skills.
• Good networking, security and endpoint-management knowledge.
• Excellent communication and customer-service skills.
• Ability to work independently and prioritise incidents.

Responsibilities

• Provide first-line and second-line support for Linux and macOS users.
• Diagnose operating system, application, hardware, network and access issues.
• Manage incidents and document resolutions.
• Support user accounts, authentication, permissions and security controls.
• Support device enrollment and MDM configurations.
• Assist with software installation, patching and updates.

Skills

Linux CLI

Monitoring

Networking basics

SSH/logins

Troubleshooting

Communication

Tools

dnf

Red Hat Subscription Mgmt

Intune

Jamf

Apple Business Manager

Job description

Methods is seeking a Service Desk Analyst with strong Linux and macOS support experience to deliver first- and second-line IT helpdesk services across enterprise environments. The role emphasizes troubleshooting, incident management and user access controls in a security-conscious setting.

You will work with RHEL, macOS and MDM tools within a public-sector aligned, UK-based team. Ideal candidates have proven problem-solving and communication skills, enjoy independent work, and can prioritise