Service Desk Analyst: Linux & macOS | Autonomy & Growth

Methods; United Kingdom; Remote; GBP 25,000 - 40,000; Full time

Benefits offered by this job

LinkedIn Learning access

Management development programme

Wellness programme

Social events in office

Job summary

Methods is seeking a Service Desk Analyst with strong technical support experience across Linux and macOS environments. The role provides first-line and second-line support for users, devices, applications, access and connectivity issues, with emphasis on RM Linux and Apple platforms in a government/enterprise context.

The successful candidate will handle incidents, document resolutions, assist with device enrollment through MDM, and support security controls and account management, while

Qualifications

• Previous Service Desk, Desktop Support or Technical Support experience.
• Practical experience supporting Linux and macOS in an enterprise environment.
• Good networking, security and endpoint-management knowledge.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer-service skills.
• Ability to work independently, prioritise incidents and escalation where required.

Responsibilities

• Provide technical support and troubleshooting for Linux and macOS users.
• Diagnose OS, application, hardware, network and access issues.
• Manage incidents, document resolutions and escalate complex issues.
• Support user accounts, authentication, permissions and security controls.
• Support device enrollment, compliance and configuration through MDM platforms.
• Assist with software installation, patching and operating system updates.

Job description

Methods is seeking a Service Desk Analyst with strong technical support experience across Linux and macOS environments. The role provides first-line and second-line support for users, devices, applications, access and connectivity issues, with emphasis on RM Linux and Apple platforms in a government/enterprise context.

The successful candidate will handle incidents, document resolutions, assist with device enrollment through MDM, and support security controls and account management, while