Linux & macOS Service Desk Analyst – Enterprise IT

Methods Business and Digital Technology; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

LinkedIn Learning access

Management development programme

Wellness programme 24/7 confidential E

Social events in office

Job summary

Methods is seeking a Service Desk Analyst with strong Linux and macOS technical support capabilities. The role covers first- and second-line support for users, devices, applications, access and connectivity, with emphasis on RHEL and macOS environments.

You will troubleshoot OS, application, hardware, network and access issues, manage incidents, and document resolutions while supporting security and device enrollment through MDM platforms.

Qualifications

• Experience in Service Desk, Desktop Support or Technical Support.
• Practical experience supporting Linux and macOS in an enterprise environment.
• Good networking, security and endpoint-management knowledge.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer-service skills.
• Ability to work independently, prioritise incidents and escape where required.

Responsibilities

• Provide technical support and troubleshooting for Linux and macOS users.
• Diagnose operating system, application, hardware, network and access issues.
• Manage incidents, document resolutions and elevate complex issues appropriately.
• Support user accounts, authentication, permissions and security controls.
• Support device enrollment, compliance and configuration through MDM platforms.
• Assist with software installation, patching and operating system updates.

Skills

Linux command line

macOS administration

Troubleshooting

Networking basics

SSH & login issues

Tools

MDM platforms

Intune

Jamf

Apple Business Manager

Job description

Methods is seeking a Service Desk Analyst with strong Linux and macOS technical support capabilities. The role covers first- and second-line support for users, devices, applications, access and connectivity, with emphasis on RHEL and macOS environments.

You will troubleshoot OS, application, hardware, network and access issues, manage incidents, and document resolutions while supporting security and device enrollment through MDM platforms.