Linux & macOS Service Desk Specialist

Methods Business and Digital Technology; Newcastle upon Tyne; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

LinkedIn Learning access

Employee assistance programme

Job summary

Methods is seeking a Service Desk Analyst to provide hands-on support for Linux (RHEL) and macOS environments, handling first- and second-line technical issues. The role focuses on incident management, user account support, and device enrollment across enterprise platforms.

The ideal candidate will diagnose OS, application, hardware, network and access problems, document resolutions, and escalate complex issues as needed, while delivering excellent customer service within a government-aligned IT

Qualifications

• Experience in service desk or desktop support.
• Hands-on experience with Linux and macOS in an enterprise environment.
• Strong troubleshooting and analytical skills.
• Good networking, security and endpoint-management knowledge.
• Excellent communication and customer-service skills.

Responsibilities

• Provide technical support and troubleshooting for Linux and macOS users.
• Diagnose operating system, application, hardware, network and access issues.
• Manage incidents, document resolutions and escalate complex issues appropriately.
• Support user accounts, authentication, permissions and security controls.
• Support device enrollment, compliance and configuration through MDM platforms.
• Assist with software installation, patching and operating system updates.

Skills

Linux command-line usage

Log monitoring

Troubleshooting

Networking basics

SSH/login issues

Tools

dnf

Red Hat Subscription Management

SELinux

firewalld

Intune/Jamf (MDM)

Job description

Methods is seeking a Service Desk Analyst to provide hands-on support for Linux (RHEL) and macOS environments, handling first- and second-line technical issues. The role focuses on incident management, user account support, and device enrollment across enterprise platforms.

The ideal candidate will diagnose OS, application, hardware, network and access problems, document resolutions, and escalate complex issues as needed, while delivering excellent customer service within a government-aligned IT