Service Desk Pro: Linux & macOS Specialist

Methods; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Autonomy to grow

Impactful projects

Strong leadership

Collaborative culture

LinkedIn Learning access

EAP program

Office events

25 days holiday

Pension salary exchange

Life Assurance

Private medical insurance

Travel Insurance

Job summary

Methods is seeking a Service Desk Analyst with strong Linux and macOS support to join our IT services team in the UK. You will provide first- and second-line assistance for users, devices, applications, access and connectivity, helping resolve incidents and document resolutions.

The role emphasises practical enterprise experience with Linux (RHEL) and macOS, solid networking knowledge, and excellent customer service skills in a public-sector focused consultancy.

Qualifications

• Previous Service Desk, Desktop Support or Technical Support experience.
• Practical experience supporting Linux and macOS in an enterprise environment.
• Good networking, security and endpoint-management knowledge.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer-service skills.
• Ability to work independently, prioritise incidents and elevate where required.

Responsibilities

• Provide technical support and troubleshooting for Linux and macOS users
• Diagnose operating system, application, hardware, network and access issues
• Manage incidents, document resolutions and explore complex issues appropriately
• Support user accounts, authentication, permissions and security controls
• Support device enrollment, compliance and configuration through MDM platforms
• Assist with software installation, patching and operating system updates

Skills

Linux command-line

RHEL package management

SELinux basics

SSH troubleshooting

Networking basics

macOS troubleshooting

Apple Business Manager

MDM solutions

Intune experience

Jamf experience

Tools

ABM

Intune

Jamf

Job description

Methods is seeking a Service Desk Analyst with strong Linux and macOS support to join our IT services team in the UK. You will provide first- and second-line assistance for users, devices, applications, access and connectivity, helping resolve incidents and document resolutions.

The role emphasises practical enterprise experience with Linux (RHEL) and macOS, solid networking knowledge, and excellent customer service skills in a public-sector focused consultancy.