Linux & macOS Service Desk Expert

Methods Business and Digital Technology; Manchester; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

LinkedIn Learning

Wellness program

Social events

25 days annual leave

Pension salary exchange

Life Assurance

Private Medical Insurance

Worldwide Travel Insurance

Job summary

Methods is a UK-based IT Services Consultancy delivering digital transformation for public sector and private clients. We are seeking a Service Desk Analyst with strong Linux and macOS support to provide first- and second-line incident management and user assistance.

You will troubleshoot OS, application, network and authentication issues, manage tickets, assist with device enrollment and security controls, and work with MDM platforms such as Intune and Jamf in enterprise environments.

Qualifications

• Previous Service Desk, Desktop Support or Technical Support experience.
• Practical experience supporting Linux and macOS in an enterprise environment.
• Good networking, security and endpoint‑management knowledge.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer‑service skills.
• Ability to work independently, prioritise incidents and escalate where required.

Responsibilities

• Provide technical support and troubleshooting for Linux and macOS users.
• Diagnose operating system, application, hardware, network and access issues.
• Manage incidents, document resolutions and elevate complex issues appropriately.
• Support user accounts, authentication, permissions and security controls.
• Support device enrollment, compliance and configuration through MDM platforms.
• Assist with software installation, patching and operating system updates.

Skills

Linux commands

macOS troubleshooting

MDM management

Network troubleshooting

Security controls

Customer service

Incident management

Tools

Intune

Jamf

Apple Business Manager

Job description

Methods is a UK-based IT Services Consultancy delivering digital transformation for public sector and private clients. We are seeking a Service Desk Analyst with strong Linux and macOS support to provide first- and second-line incident management and user assistance.

You will troubleshoot OS, application, network and authentication issues, manage tickets, assist with device enrollment and security controls, and work with MDM platforms such as Intune and Jamf in enterprise environments.