Service Desk Analyst: Elevate IT Support & Incidents

PIC; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A financial services company in Greater London is seeking a Service Desk Analyst to provide essential IT support. The role requires strong knowledge in desktop and laptop troubleshooting, and experience with ServiceNow. Key responsibilities include analysing support queries, providing customer service through various channels, and collaborating with teams to resolve incidents. The company promotes an inclusive workplace culture and offers competitive benefits such as private medical insurance and a generous pension scheme.

Benefits

Private medical insurance

28 days' annual leave

Generous pension scheme

Performance-related bonus plan

Qualifications

• Strong IT support knowledge in regulated environments.
• Technical expertise with desktops, laptops and peripherals.
• Experience in problem resolution and troubleshooting.

Responsibilities

• Analyse support queries to deliver excellent customer service.
• Provide IT support via Phone, ServiceNow, Tech Bar, and desk-side visits.
• Prepare clear reports with analysis for escalated issues.

Skills

IT support knowledge

Technical expertise in desktops

Experience with ServiceNow

Advanced knowledge of Active Directory

Skilled in troubleshooting

Familiarity with ITIL

Relevant qualifications in IT

Education

CompTIA/Microsoft certifications

Tools

ServiceNow

Windows 11

Microsoft Office

Intune

Azure

Job description

A financial services company in Greater London is seeking a Service Desk Analyst to provide essential IT support. The role requires strong knowledge in desktop and laptop troubleshooting, and experience with ServiceNow. Key responsibilities include analysing support queries, providing customer service through various channels, and collaborating with teams to resolve incidents. The company promotes an inclusive workplace culture and offers competitive benefits such as private medical insurance and a generous pension scheme.