Service Desk Analyst - 1st-Line IT Support & Growth

Wanstor Limited; City Of London; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading IT solutions provider in London is seeking a Service Desk Analyst to deliver first-class support to clients. You'll manage user accounts and resolve technical issues efficiently. The ideal candidate has IT support experience at a 1st line level, knowledge of ITIL, and a proactive attitude towards customer service. Enjoy generous time off, continuous learning, and various team activities.

Benefits

24 days of annual leave

Continuous Learning

5 paid days for personal development

2 paid volunteer days

Social events

Qualifications

• Experience in IT support or a related field.
• Ability to work autonomously and manage time effectively.
• Strong communication skills to resolve technical issues.

Responsibilities

• Respond to client’s technical issues via phone and email.
• Log calls using service desk tools and maintain service levels.
• Manage user accounts within Office365 and Active Directory.
• Deploy PCs through Windows Autopilot and Intune.

Skills

IT support experience at a 1st line level

Knowledge of ITIL

Excellent customer service

Positive and energetic

Tools

Office365

Active Directory

Azure services

Windows Autopilot

Intune

Job description

A leading IT solutions provider in London is seeking a Service Desk Analyst to deliver first-class support to clients. You'll manage user accounts and resolve technical issues efficiently. The ideal candidate has IT support experience at a 1st line level, knowledge of ITIL, and a proactive attitude towards customer service. Enjoy generous time off, continuous learning, and various team activities.