Service Desk Agent

Fujitsu; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading IT services company in Belfast is looking for an individual to join their team as a 1st line support specialist. In this shift-based role, you will handle customer inquiries via multiple channels while maintaining service standards. Ideal candidates will possess strong customer service and problem-solving skills, with a GCSE level of education or equivalent, and the ability to work within a team. This position offers the chance to support clients through their digital transformation efforts.

Qualifications

• Educated to GCSE level or equivalent.
• Strong customer service skills essential.
• Excellent problem-solving abilities required.
• Effective verbal and written communication skills necessary.
• Ability to work well within a team is crucial.
• High initiative and creativity are needed.

Responsibilities

• Provide first-line support on a busy service desk.
• Handle queries via phone, webchats, and digital channels.
• Adhere to SLA and KPI standards.

Skills

Customer service skills

Problem-solving abilities

Effective communication

Teamwork

Attention to detail

Initiative and creativity

Education

GCSE level or equivalent

Job description

Location: Belfast

Are you looking to start your IT career? Do you enjoy customer service? Can you diagnose and solve problems? Do you want to make a difference and change how the world works? If so, this is your opportunity to join a committed team providing 1st line support for our long-term partner. This role is based in Belfast and involves working on a busy service desk, handling queries via phone, webchats, and other digital channels, while adhering to SLA and KPI standards.

This is a shift-based role: 12-hour shifts with a pattern of 3 days from 8am to 8pm, 3 days off, 3 nights from 8pm to 8am, followed by 3 days off.

You will support a key partner through their digital transformation, introducing new services and technologies as they modernize and innovate.

Your experience:

• Educated to GCSE level or equivalent
• Strong customer service skills
• Excellent problem-solving abilities
• Effective verbal and written communication skills with attention to detail
• Ability to work well within a team
• High initiative and creativity

We are a Disability Confident Employer and will offer interviews to disabled applicants who meet the essential criteria. To apply through the Disability Confident Interview Scheme, contact us at [e-mail].

Achieve together

Fujitsu is a Japanese company committed to fairness, equality, diversity, and inclusion. We strive to create an environment where everyone can bring their full selves to work, guided by our principle Be Completely You.

As a responsible business, we value diversity and are proud to be a Disability Confident company, a Times Top 50 employer for Women, and a signatory of the Race at Work Charter. We are also committed to the United Nations standards for LGBT+ inclusion.

We care about our people and their families. Our 'Work Your Way' initiative supports flexible and respectful working arrangements, tailored to individual needs regarding hours, location, or work style.

#LifeatFujitsu