Service Designer

CBSbutler Holdings Limited trading as CBSbutler; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A large IT consultancy in the United Kingdom is seeking an experienced Service Designer to lead the design of user-centred services within the public sector. This role involves collaborating with multidisciplinary teams and advocating for inclusive design practices. The ideal candidate will have extensive experience with Government Digital Services and be familiar with service design methodologies. The position offers a pay rate of £575 per day and is mostly remote with potential travel requirements.

Qualifications

• Extensive experience in service design within the public sector.
• Strong understanding of user-centred design practices.
• Ability to work collaboratively in multidisciplinary teams.

Responsibilities

• Lead the design of user-centred services to meet user needs.
• Map and analyze complex service ecosystems.
• Facilitate workshops and advocate for inclusive design practices.

Skills

User-centred design

Service design

Government Digital Services experience

Accessibility and usability expertise

Stakeholder engagement

Mentoring junior designers

Job description

Overview

Job Title: Service Designer
Pay rate: £575 per day inside ir35
Contract: 6 months+
Location: Mostly remote - potential need for travel
SC security clearance is required for this role

Job Description

I am looking for a Service Designer for a for a client of mine who are a large IT consultancy operating within the public, central government and defence space. This role requires you to have extensive experience in the Public Sector, and with Government Digital Services.

Responsibilities and skillset

• Lead the service design of end-to-end services that meet user needs and deliver policy intent
• Lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
• Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
• Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
• Design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
• Map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is'
• Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
• Facilitate workshops and co-creation sessions with stakeholders and users
• Align service design with organisational goals, technical constraints, and delivery capabilities
• Advocate for user-centred and inclusive design practices across the organisation
• Support the development of service strategies and roadmaps for transformation
• Track pain points outside of scope of current delivery for future consideration
• Mentor and guide less senior service designers and contribute to the wider design community
• Ensure services are designed for scalability, sustainability, and continuous improvement

How to apply

If you are interested in this role or wish to apply, please feel free to reply to this advert with your CV