Service Designer

Experis IT; Greater London; Hybrid; GBP 55,000 - 75,000; Part time

Job summary

Experis IT in London or remote within the United Kingdom is seeking a Service Designer for a 6-month contract to help shape how the department manages content more effectively.

You will design and improve service experiences within a transformation environment, engage stakeholders, and bring AI knowledge to inform practical improvements. UK nationals with 5 years of residency and SC clearance eligibility are required.

Qualifications

• Service design experience with a strong grounding in service-thinking and user-centred outcomes.
• Strong communication skills and confidence managing stakeholders across different groups
• Ability to work effectively in complex transformation environments
• UK National status with a minimum of 5 years UK residency
• AI knowledge and/or practical experience

Responsibilities

• Support a programme of work focused on better managing content management across the department
• Design and improve service experiences within a transformation environment
• Engage with stakeholders to understand needs, align priorities, and communicate design decisions clearly
• Bring service design thinking to complex problems, helping teams move from insight to actionable improvements
• Contribute practical AI knowledge and/or experience to inform how services could be enhanced

Skills

Service design

Stakeholder management

Communication skills

Transformation experience

AI knowledge

Job description

Service Designer
Location: London/Remote (United Kingdom)

Duration: 6 months +

Candidates must be UK Nationals with at least 5 years UK residency and either hold active SC Clearance or be eligible to obtain SC/BPSS clearance.

Our Client is hiring for a reputed client to help shape how the department manages content more effectively. If you enjoy turning complex challenges into clear journeys, practical services, and stakeholder-aligned outcomes, this is a great opportunity to make a tangible impact-working remotely with no mandatory onsite requirement.

What you'll be doing:

• Support a programme of work focused on better managing content management across the department
• Design and improve service experiences within a transformation environment
• Engage with stakeholders to understand needs, align priorities, and communicate design decisions clearly
• Bring service design thinking to complex problems, helping teams move from insight to actionable improvements
• Contribute practical AI knowledge and/or experience to inform how services could be enhanced

What you'll bring:

• Service design experience with a strong grounding in service-thinking and user-centred outcomes
• Strong communication skills and confidence managing stakeholders across different groups
• Ability to work effectively in complex transformation environments
• UK National status, with a minimum of 5 years UK residency
• AI knowledge and/or practical experience

If you're excited by the opportunity to improve content management through thoughtful service design,