Service Designer

Experis UK; Greater London; Hybrid; GBP 65,000 - 101,000; Part time

Job summary

Experis UK is hiring to help shape how a government department manages content through thoughtful service design. The role is London-based with remote options and a 6-month+ duration, open to UK nationals with current or eligible SC clearance.

You will design and improve service experiences, engage stakeholders, and apply AI knowledge to inform practical improvements in a transformation programme. Strong communication and the ability to navigate complex environments are essential.

Qualifications

• Service design with service-thinking and user-centred outcomes.
• Strong communication and stakeholder management across groups.
• Ability to work effectively in complex transformation environments.
• UK national status with at least 5 years residency.
• AI knowledge or practical experience.

Responsibilities

• Support a programme to improve content management across the department.
• Design and improve service experiences within a transformation environment.
• Engage with stakeholders to understand needs, align priorities, and communicate design decisions.
• Apply service design thinking to complex problems to drive actionable improvements.
• Contribute practical AI knowledge to inform service enhancements.

Skills

Service design

Stakeholder engagement

Transformation experience

AI knowledge

UK national status

Job description

Location: London / Remote (United Kingdom)

Duration: 6 months +

Candidates must be UK Nationals with at least 5 years UK residency and either hold active SC Clearance or be eligible to obtain SC/BPSS clearance.

Our Client is hiring for a reputed client to help shape how the department manages content more effectively. If you enjoy turning complex challenges into clear journeys, practical services, and stakeholder-aligned outcomes, this is a great opportunity to make a tangible impact-working remotely with no mandatory onsite requirement.

What You'll Be Doing

• Support a programme of work focused on better managing content management across the department
• Design and improve service experiences within a transformation environment
• Engage with stakeholders to understand needs, align priorities, and communicate design decisions clearly
• Bring service design thinking to complex problems, helping teams move from insight to actionable improvements
• Contribute practical AI knowledge and/or experience to inform how services could be enhanced

What You'll Bring

• Service design experience with a strong grounding in service-thinking and user-centred outcomes
• Strong communication skills and confidence managing stakeholders across different groups
• Ability to work effectively in complex transformation environments
• UK National status, with a minimum of 5 years UK residency
• AI knowledge and/or practical experience

If you're excited by the opportunity to improve content management through thoughtful service design.

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