Service Designer

Anson McCade Pty; Greater London; On-site; GBP 55,000 - 90,000; Full time

Job summary

Anson McCade Pty is seeking an experienced Service Designer to shape and improve citizen-facing services within a major UK public sector programme. You will lead across Discovery, Alpha, Beta and Live, creating blueprints, maps and journeys while guiding stakeholders through collaborative workshops.

You will translate research and operational insight into actionable recommendations and work with multidisciplinary teams to deliver end-to-end service improvements in a complex environment.

Qualifications

• Strong service design experience within UK public sector environments.
• Proven ability to lead end-to-end service design on complex programmes.
• Expertise in service blueprinting, journey mapping and service vision creation.
• Excellent stakeholder engagement and workshop facilitation skills.
• Experience working in multidisciplinary agile teams.
• Active SC Clearance (essential).

Responsibilities

• Leading service design across Discovery, Alpha, Beta and Live phases.
• Creating service blueprints, service maps, customer journeys and future-state service visions.
• Facilitating workshops and aligning stakeholders on priorities and outcomes.
• Translating research, data and operational insight into clear service recommendations.
• Collaborating with researchers, product teams, architects and delivery managers to shape improvements.

Skills

Service design

Stakeholder facilitation

Workshop facilitation

Public sector experience

End-to-end design

Agile teams

Job description

We're looking for an experienced Service Designer to join a major public sector programme, helping shape and improve complex citizen-facing services.

What you'll be doing

• Leading service design across Discovery, Alpha, Beta and Live phases.
• Creating service blueprints, service maps, customer journeys and future-state service visions.
• Facilitating workshops and bringing stakeholders together to align on priorities and outcomes.
• Translating research, data and operational insight into clear service recommendations.
• Working closely with researchers, product teams, architects, delivery managers and business analysts to shape service improvements.
• Strong service design experience within UK public sector environments.
• Proven ability to lead end-to-end service design on complex programmes.
• Expertise in service blueprinting, journey mapping and service vision creation.
• Excellent stakeholder engagement and workshop facilitation skills.
• Experience working in multidisciplinary agile teams.
• Active SC Clearance (essential).