Remote Service Designer: AI-Enhanced Content Journeys

Experis IT; Greater London; Hybrid; GBP 55,000 - 75,000; Part time

Job summary

Experis IT in London or remote within the United Kingdom is seeking a Service Designer for a 6-month contract to help shape how the department manages content more effectively.

You will design and improve service experiences within a transformation environment, engage stakeholders, and bring AI knowledge to inform practical improvements. UK nationals with 5 years of residency and SC clearance eligibility are required.

Qualifications

• Service design experience with a strong grounding in service-thinking and user-centred outcomes.
• Strong communication skills and confidence managing stakeholders across different groups
• Ability to work effectively in complex transformation environments
• UK National status with a minimum of 5 years UK residency
• AI knowledge and/or practical experience

Responsibilities

• Support a programme of work focused on better managing content management across the department
• Design and improve service experiences within a transformation environment
• Engage with stakeholders to understand needs, align priorities, and communicate design decisions clearly
• Bring service design thinking to complex problems, helping teams move from insight to actionable improvements
• Contribute practical AI knowledge and/or experience to inform how services could be enhanced

Skills

Service design

Stakeholder management

Communication skills

Transformation experience

AI knowledge

Job description

Experis IT in London or remote within the United Kingdom is seeking a Service Designer for a 6-month contract to help shape how the department manages content more effectively.

You will design and improve service experiences within a transformation environment, engage stakeholders, and bring AI knowledge to inform practical improvements. UK nationals with 5 years of residency and SC clearance eligibility are required.