Service Designer

Experis (Austria); Ribble Valley; Remote; GBP 83,000 - 111,000; Full time

Benefits offered by this job

Job summary

ManpowerGroup is seeking a Service Designer for a London-based remote role (6 months+). Candidates must be UK Nationals with 5+ years of UK residency and eligible for SC/BPSS clearance.

You'll shape content management services, work remotely with no mandatory onsite requirement, and collaborate across stakeholders to deliver clear journeys and practical improvements. The role focuses on transforming content management through service design thinking, stakeholder engagement, and AI-informed

Qualifications

• Service design experience with a strong grounding in service-thinking and user-centred outcomes.
• Strong communication skills and confidence managing stakeholders across different groups.
• Ability to work effectively in complex transformation environments.
• UK National status, with a minimum of 5 years UK residency.
• AI knowledge and/or practical experience.

Responsibilities

• Support a programme of work focused on better managing content management across the department.
• Design and improve service experiences within a transformation environment.
• Engage with stakeholders to understand needs, align priorities, and communicate design decisions clearly.
• Bring service design thinking to complex problems, helping teams move from insight to actionable improvements.
• Contribute practical AI knowledge and/or experience to inform how services could be enhanced.

Job description

Service Designer

Location: London / Remote (United Kingdom)

Duration: 6 months +

Candidates must be UK Nationals with at least 5 years UK residency and either hold active SC Clearance or be eligible to obtain SC/BPSS clearance.

Our Client is hiring for a reputed client to help shape how the department manages content more effectively. If you enjoy turning complex challenges into clear journeys, practical services, and stakeholder-aligned outcomes, this is a great opportunity to make a tangible impact-working remotely with no mandatory onsite requirement.

What you'll be doing

• Support a programme of work focused on better managing content management across the department
• Design and improve service experiences within a transformation environment
• Engage with stakeholders to understand needs, align priorities, and communicate design decisions clearly
• Bring service design thinking to complex problems, helping teams move from insight to actionable improvements
• Contribute practical AI knowledge and/or experience to inform how services could be enhanced

What you'll bring

• Service design experience with a strong grounding in service-thinking and user-centred outcomes
• Strong communication skills and confidence managing stakeholders across different groups
• Ability to work effectively in complex transformation environments
• UK National status, with a minimum of 5 years UK residency
• AI knowledge and/or practical experience

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website