Remote Service Designer: Content Transformation & AI

Experis UK; Greater London; Hybrid; GBP 65,000 - 101,000; Part time

Job summary

Experis UK is hiring to help shape how a government department manages content through thoughtful service design. The role is London-based with remote options and a 6-month+ duration, open to UK nationals with current or eligible SC clearance.

You will design and improve service experiences, engage stakeholders, and apply AI knowledge to inform practical improvements in a transformation programme. Strong communication and the ability to navigate complex environments are essential.

Qualifications

• Service design with service-thinking and user-centred outcomes.
• Strong communication and stakeholder management across groups.
• Ability to work effectively in complex transformation environments.
• UK national status with at least 5 years residency.
• AI knowledge or practical experience.

Responsibilities

• Support a programme to improve content management across the department.
• Design and improve service experiences within a transformation environment.
• Engage with stakeholders to understand needs, align priorities, and communicate design decisions.
• Apply service design thinking to complex problems to drive actionable improvements.
• Contribute practical AI knowledge to inform service enhancements.

Skills

Service design

Stakeholder engagement

Transformation experience

AI knowledge

UK national status

Job description

Experis UK is hiring to help shape how a government department manages content through thoughtful service design. The role is London-based with remote options and a 6-month+ duration, open to UK nationals with current or eligible SC clearance.

You will design and improve service experiences, engage stakeholders, and apply AI knowledge to inform practical improvements in a transformation programme. Strong communication and the ability to navigate complex environments are essential.