Service Designer

Experis; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading digital services firm seeks an experienced Service Designer to lead user-centered service design projects in the Public Sector. Responsibilities include mapping service ecosystems, facilitating workshops, and advocating inclusive design practices. Candidates must have extensive public sector experience and active SC clearance. The role allows for remote working with an attractive supplier charge rate.

Qualifications

• Extensive experience in the Public Sector and Government Digital Services.
• Active SC clearance is required.
• Experience in leading service design projects.

Responsibilities

• Lead the service design of end-to-end services.
• Map and analyze complex service ecosystems.
• Facilitate workshops and co-creation sessions.

Skills

Service design

User-centered design

Accessibility and usability

Mentoring

Job description

Overview

Service Designer with extensive experience in the Public Sector, and with Government Digital Services. Remote. Active SC required is a MUST.

Responsibilities

• Lead the service design of end-to-end services that meet user needs and deliver policy intent
• Lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
• Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
• Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
• Design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
• Map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is'
• Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
• Facilitate workshops and co-creation sessions with stakeholders and users
• Align service design with organisational goals, technical constraints, and delivery capabilities
• Advocate for user-centred and inclusive design practices across the organisation
• Support the development of service strategies and roadmaps for transformation
• Track pain points outside of scope of current delivery for future consideration
• Mentor and guide less senior service designers and contribute to the wider design community
• Ensure services are designed for scalability, sustainability, and continuous improvement

Requirements

• Extensive experience in the Public Sector and Government Digital Services
• Active SC clearance is required
• Remote working
• Max Supplier Charge Rate: £671,5